System Property Category Not Displaying on Incident Property Page

[Brandon P1]

HI All,

I am having issues getting a new System Property Category to display on the Incident Properties page.

I have set up the category with it's properties (below).

In the module Incident Properties I have it set up to link type URL (from arguments:) with the following string:

system_properties_ui.do?sysparm_title=Incident Management Properties&sysparm_category=Incident closure, Incident Followup, Incident Re-open, Copy Incident and Create Child Incident, Incident Form Fields Configuration, Incident Related List Properties, Incident VA Conversation

All items should line up and if I try the category to test it I get the expected result (below).

However when I go to the actual Incident property page the category does not show up (below).

I thought perhaps it was a caching issue, did all the normal troubleshooting (cleared cache, rebooted, and tried multiple browsers) still not showing up. 

Any suggestions on what I may be missing would be welcome.

Thanks! 

[Prasad Pagar · Accepted solution]

Hi,

So when you try adding the same URL manually on Browser what happens? Does it work?

I will suggest to build query in list and then use

Thank you
Prasad

[Brandon P1]

So your suggestion was very helpful and yes when I manually use the URL it shows up. I found the issue using this suggestion.  Turns out I was using the link under my favorite which did not update when I updated the module. by removing Incident app from favorite and readding it the issue is now gone.  A little frustrating that I would need to do this but something I can live with.

Thank you so much Prasad.