Time zone issue for users in multiple locations

Krishna Dinduku
Tera Contributor

‎11-08-2023 09:56 AM

Hello Team-

We have users with multiple locations like UK, Australia, India etc., our user table is updated for the users with their respective time zone and my system default is US/Eastern. 

Issue is:

The users preference setting is changing to system default as US/Eastern rather than taking user record preference. When updating in Preference-Display to their time zone, the next day its going back to US/Eastern again.

 

Please help! 

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Tony Chatfield1
Kilo Patron

‎11-08-2023 03:35 PM

Hi, I don't think the documentation for user TZ setting is the best but I believe that a user's time-zone is set on the sys_user record, and that the User preferences time-zone field is specific to the current session.
Meaning that time-zone updates via User profile (IE on sys_user record) will be a permanent change,
but a TZ update via user preferences will be valid only for the current session, will be reset to match the sys_user TZ at next login

 

 

 

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