Top Three Benefits of a ServiceNow Service Portal

[BillMartin]

Many companies who have not used ServiceNow have struggled to get a great experience with their working journey.

Dependent on using e-mails for documenting requests, creating incidents during any work disruptions, and meeting requests to name a few.

So, today I will be sharing with you the top six benefits of a ServiceNow Service Portal.

Let’s dive in!

Anyone who works in the company needs the Service Portal.

All users from C down to the end user, who have involvement to the company, need the ServiceNow Service Portal.

Here are just a few examples of people who need the Service Portal:

• CEOs
• CIOs
• Department Heads
• End Users
• IT
• Finance
• And so on.

These people are directly involvle to the different internal services of the company and the immediate availability of their request or the resolution of a disruption has paramount importance to their daily work.

So what benefits do these people need? And which ones are the most lucrative?

1. Users are enabled with a self-service feature, allowing them to deflect issues with a clear step-by-step guide using searchable articles, that drive user efficiency and great satisfaction by giving simple and fast access to resources.

2. Affix users to what is relevant and latest information. Suggested and proactively giving search results with the capability of AI Search.

3. Successfully manage metrics and performance to understand the behaviour of users experience to improve and identify gaps that allows continous improvement.

Thats it!

If you would like to how the ServiceNow Service Portal works here is how : ServiceNow Basics: A Quick Start Guide on the ServiceNow Service Portal