Transaction canceled

[Soniya K]

When trying to open a specific incident ticket, the page takes an unusually long time to load and eventually returns a 'maximum execution time exceeded' error. This issue appears to affect only this particular ticket, as all other incident tickets are loading without any problems.

[Ankur Bawiskar]

@Soniya K 

seems that INC has more UI policies, client scripts running and hence taking time.

Did you check in other browsers such as Edge, chrome, firefox and also in the incognito mode etc?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Soniya K]

I've tried to troubleshooting, but the issue persists. The error occurs with one specific incident ticket, while all others are functioning normally.

[Bhuvan]

@Soniya K 

Can you check error logs and configuration to see if you have incorrectly configured Client Scripts or UI Policies matching filter conditions for this incident.

Below is for REST API inbound call timed out error but concept is same

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0866547

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Soniya K]

I’ve verified all the REST APIs, and everything is functioning as expected.