Typeahead not working in AI search

Feddy
Kilo Sage

‎07-26-2022 09:20 AM

Hi Team , 

We have enabled AI search recently in our instance and we have noticed that typeahead search widget is only showing suggestion but not the typeahead. Is it a expect behavior or we are missing some configuration?

I have checked system properties, have disabled "Disable suggesestion" but couldn't understand this functionality??

Any inputs on this would be much appreciated!

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Musab Rasheed
Tera Sage
Tera Sage

‎07-26-2022 09:34 AM

Screenshots?

Please hit like and mark my response as correct if that helps
Regards,
Musab
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Gerard Dwan
ServiceNow Employee
ServiceNow Employee

‎08-05-2022 05:38 AM

AI Search only has historically based autosuggestions. Full doc here: 

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/ai-search/concept/auto-complete-ais.html

Until there is activity/searches on the instance, there will not be entries presented in the dropdown. 

 

Search based autocomplete is coming in Tokyo: 

https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/ai-search/concept/auto-complete-ais.html 

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