UI Action with client and server scrip to create incident from related list

[kheller]

Hi all,

I have an issue I can't quite figure out.
I need to create a UI Action on a related list to create a new Incident and return back to the form when saved. However, I need to check the selected records first before creating to ensure only one record is selected, as I do not want to create multiple Incidents simultaneously..

I have the following code and it works to verify that I only have a single selection. However, the creation of an incident record and opening that for editing, does not work. When I first wrote the code to create the incident, but without checking the row selection, it worked fine. After rewriting it to get the client side check of selected records - it just refreshes my page.:

Script:

function verifySelect() {
    var sCount = 0;
    var selected = g_list.getChecked();

    if (selected.length > 0) {
        sCount = selected.split(',').length;
    }

    if (sCount > 1) {
        alert('You cannot select more than 1 item when creating an Incident');
    }

    if (sCount == 1) {
        gsftSubmit(null, g_form.getFormElement(), 'cr_inc');
    }
}

if (typeof window == 'undefined')
    createIncident();

function createIncident() {
    var inc = new GlideRecord('incident');
    inc.initialize();
    inc.caller_id = current.parent.parent.assigned_to;
    inc.category = 'incident';
    inc.parent = current.parent.parent.sys_id;
    inc.short_description = 'Failed: ' + current.parent.short_description + ': ' + current.short_description;
    inc.u_is_template = current.u_is_template;
    inc.insert();

    current.u_incident = inc.sys_id;
    current.state = '6';
    current.update();

    action.setRedirectURL(inc);
    action.setReturnURL(current.parent.parent);
}

Any help in pointing me in the right direction would be greatly appreciated!

Regards,
-Ken

[kheller]

Hello Mohit and thanks for your input.
Unfortunately this did not solve my issue.

Regards,
-Ken

[Ankur Bawiskar]

Hi,

you want to populate incident with field data of u_checklist_item?

u_is_template is field on u_checklist_item table?

Regards
Ankur

[kheller]

Hello Ankur,

Yes, I do want to populate the incident with data from u_checklist_item, and yes, u_is_template is a field on this table. However, I actually can skip setting this field now that you mention it - so I commented it out, but the problem remains the same.

Regards,
-Ken

[Ankur Bawiskar]

try to use GlideAjax and keep the UI action as client side only

function verifySelect() {
	var sCount = 0;
	var selected = g_list.getChecked();

	if (selected.length > 0) {
		sCount = selected.split(',').length;
	}

	if (sCount > 1) {
		alert('You cannot select more than 1 item when creating an Incident');
	}

	if (sCount == 1) {
		// GlideAjax here
		// get the field values using g_form object
	}
}

Regards
Ankur

[kheller]

Hi again Ankur,

That sounds like a good approach!

However, Im not having any luck so far - would you care to have a look at my code?

Script include:

(In Global scope, Client callable)

var ChecklistItemIncident = Class.create();
ChecklistItemIncident.prototype = {
    create: function() {
        var inc = new GlideRecord('incident');
        inc.initialize();
        gr.setValue('caller_id', this.getParameter('sysparm_caller_id'));
        gr.setValue('category', this.getParameter('sysparm_category'));
        gr.setValue('parent', this.getParameter('sysparm_parent'));
        gr.setValue('assignment_group', this.getParameter('sysparm_assignment_group'));
        gr.setValue('short_description', this.getParameter('sysparm_short_description'));
        var sysID = inc.insert();
		
        return sysID;  
    },

    type: 'ChecklistItemIncident'
};

Updated UI Action:

 if (sCount == 1) {
        var inc = new GlideAjax('ChecklistItemIncident');
        inc.addParam('sysparm_name', 'create');
        inc.addParam('sysparm_caller_id', g_form.getValue('current.parent.parent.assigned_to'));
        inc.addParam('sysparm_category', 'incident');
        inc.addParam('sysparm_parent', g_form.getValue('current.parent.parent.sys_id'));
        inc.addParam('sysparm_assignment_group', g_form.getValue('current.parent.parent.assignment_group'));
        inc.addParam('sysparm_short_description', 'Failed: ' + g_form.getValue('current.parent.short_description' + ': ' + g_form.getValue('current.short_description')));
        inc.getXML(createParse);

        //gsftSubmit(null, g_form.getFormElement(), 'cr_inc');
    }

    function createParse(response) {
        var answer = response.responseXML.documentElement.getAttribute("answer");
		g_form.addInfoMessage(answer);
    }

At this point the insert of the Incident is just not happening, the blank Info message is shown. Upon clicking the UI Action button. I even tried to stripping it down to the bare minimum with removing the field assignments - but nothing..

Any suggestion is greatly appreciated.

Regards,
-Ken