Help with understanding IntegrationHub

Brian Lancaster · ‎01-31-2022

I'm try to figure out what would constitute an use of Integration Hub transaction. It looks like it is only integrations that done though a flow. Is this correct? I was asked to find out how many transactions we had last year but I did not see a menu option until into System Definitions > Application menus. Then I saw that it showing you need a role of integration_hub_admin but I cannot find this role in my system. Then I noticed that is sends you to a link for a PA Dashboard. So does that mean you need performance analytics to see how many transactions your are using?

Maik Skoddow · ‎01-31-2022

Hi @Brian Lancaster

basically one transaction = one outbound HTTP call. And it plays no role whether the outbound request came from a Spoke or any other script in the system. You can go to System logs > Outbound HTTP Request to get a list of all outbound requests.

See https://docs.servicenow.com/bundle/rome-application-development/page/integrate/outbound-web-services...

But I'm not sure how requests back to the own instance are counted. To my mind they should be excluded.

Kind regards
Maik

Brian Lancaster · ‎02-01-2022

I have a couple inbound get requests. The responses are in the logs so I guess that is how they are counted. Edit: Never mind host name is for SSO not the inbound get responses.

Also this is what was in out documentation from the vendor that sold use our licenses but they are a bunch of idiots so I want to make sure I have the right info. As soon as our licensing is up with them we are switching to getting it from ServiceNow.

"An IntergrationHub Transaction is defined as any external call origination from, initiated by, or part of, a flow within Flow designer."

Community Alums · ‎02-01-2022

Hey Mark,

I don't think so...There are some spokes couting transactions and you have subscribtion for those (like 10000, 100000, 1000000 montl)y. Same applies for remote tables (aka virtual tables - I have the experience here) which also count transactions per month/year. Sadly to me (and I am quite sure that I share the opinion of the majority of the des) the IntegrationHub and Flow designer are looking quire neet and nice , but at the end it turns out you have to pay for spokes, configure them (which takes time as well, both for training, PoCs, testing them...so forth) ), create custom actions and spokes and so on and on...Flows are quite nice as said, but in my experience, they cost too much doing something more "fancy" at the end, compared to developing the same functionality (either on your own or by consultancy)...

To the "old school" guys it will be always easier to use Workflows.

For sure Flows are the future , but in my humble opinion (I dont try to influence anyone - purely my own view here!) FD need to walk some more road, untill its fully adapted and capable for production.

Just my 2 cents here (hope no cursing for expressing my opinion 🙂 )

Cheers!

Joro

Brian Lancaster · ‎02-01-2022

Another thing I noticed when looking at the outbound https request logs. There was something in there with the URL Hostname of snap which appears to be the antivirus. I hope I'm not paying for something that is built into the system.