Unable to create dictionary override?

[Kevin McGartlan]

Hello - as the title states, I am unable to create dictionary overrides in the system. I have navigating to create new dictionary overrides through several different methods, but I have not been able to find where to create new yet. 

Any advice is appreciated! Thank you. 

[sachin_namjoshi]

please use below to create dictionary override

https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/data-dictionary-tables/task/t_DefineADictionaryOverride.html

Regards,

Sachin

[Michael Ritchie]

Where are you trying to create a dictionary override?  I ask because they only apply to a field on a parent table that is extended.  So for example incident, problem, change all extend the task table.  So for the task attributes like short_description, assignment_group, etc you have the ability to create a dictionary override specific for incident, problem, change.

If the attribute you are trying to modify isn't on a "parent" table you don't need to create a dictionary override and you just need to modify the dictionary record itself.  Hopefully this makes sense.

[Michael Ritchie]

Here are some screenshots that may help too.  On the incident form you have Assignment Group, if you right click and configure dictionary, you will notice it is on the Task table (not incident) and you are given an opportunity to create dictionary overrides:

But for a field that is only on incident like Category, there is no dictionary override since its only applicable for incident.  Now if you were to extend incident with another table, THEN dictionary overrides become available:

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