Unable to Propose / Modify / Retire (Standard Change Templates)

[Maks]

When I open a change, I can 'Propose a New Change Template' from the hamburger menu. But when I do this, it doesn't create a record in Change > Standard Change > Open Proposals. But I can create a template by using New in that menu.

Likewise, when I open an existing Standard Change Template, the actions 'Modify Template' and 'Retire Template' (under 'Related links') don't produce any result either.

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Edit #1: I've tried repairing the Standard Change plugin, but issue persists.

Edit #2: After some investigation it looks like I'm missing some 'record producers' that are supposed to come as OOTB functionality: 'Retire a Standard Change Template', 'Modify a Standard Change Template', 'Propose a new Standard Change Template'.

Edit #3: Raising a ticket with support to get their opinion. They found out that those 'record producers' were deleted by someone. I have restored them back from this link:

https://[yourinstance].service-now.com/sys_metadata_list.do?sysparm_query=sys_package%3Dfb9580311bf40110386ddd31b24bcbbd%5Esys_nameLIKEPropose%20a%20new%20Standard%20Change%20Template%5EORsys_nameLIKEModify%20a%20Standard%20Change%20Template%5EORsys_nameLIKERetire%20a%20Standard%20Change%20Template%5Esys_class_name%3Dsys_metadata_delete&sysparm_first_row=1&sysparm_view=

[dmathur09]

Did you receive this messages while sending the template for approval?

[suvro]

Did you request for approval or you only saved it.

[Maks · Accepted solution]

I've done a bit of research, and it looks like I'm missing some 'record producers', whatever that is...

I don't have any of these which should be there as part of OOTB Standard Change plugin:
- 'Retire a Standard Change Template'
- 'Modify a Standard Change Template'
- 'Propose a new Standard Change Template'

Contacted support and they told me that those were deleted by another person. Found the deleted records and restored them back from this link:

https://[yourinstance].service-now.com/sys_metadata_list.do?sysparm_query=sys_package%3Dfb9580311bf40110386ddd31b24bcbbd%5Esys_nameLIKEPropose%20a%20new%20Standard%20Change%20Template%5EORsys_nameLIKEModify%20a%20Standard%20Change%20Template%5EORsys_nameLIKERetire%20a%20Standard%20Change%20Template%5Esys_class_name%3Dsys_metadata_delete&sysparm_first_row=1&sysparm_view=

It works now.