Resolved! Current State change
Hi Everyone,Where would I go to change the current.state= "2" ? I am trying to figure out what state the number "2" is for. Where would I navigate to find this information?
Forum Posts
How to Resubmit a Catalog request
Hi All,We got a requirement that when a request is rejected at any level (either at the request level or requested item level) i need a RESUBMIT button on the RITM form so that the end user should be able to resubmit the request if required.I am ab...
CI Blacklist table
Hello all,I have a field 'class' under "CI Blacklist table"So, I need to do some filtering on this i.eThe "class" field on the CI Blacklist table needs to have a filter, so that rather than showing every single available table, it only lists the tabl...
Resolved! Create approval from task
I have a requirement to create an approval from a task. We want that when someone requests an application for our app store, that it be vetted first by the Mobility Support team. Once Vetted, if accepted the tech will click on submit for approval (...
I need the details on which tables to access in the API so I can access knowledge bases
I need the details on which tables to access in the API so I can access knowledge bases.
how to load data from XML file to a table, then i want to move that data from one instance to another instance(DEV--> UA-->TRAIN)
1. i have some data in XML format and want load that data in an existing table in my DEV environment. 2. then i will move that data to DEV--> UA-->TRAIN transform maps will not work here i guess because for use this mechanism we need source and desti...
Resolved! call a subflow script not working
Hi everyone,We have a script which calls out a subflow to run within a parent workflow. Previously, we had these subflows integrated directly within the main workflow (see screenshot below), but this practice has caused some issues with Geneva versio...
Resolved! How to retire services / service components / sub-service components?
We have the hierarchy of Business services --> Service Components --> Sub-service components. - All managed manually.We do not have a functional CMDB yet - and the work is in progress.We use these services to link and categorise our Incidents / Probl...
Resolved! Is there a way to hide/show a variable based on the current user's group?
I am needing to hide a variable (that is part of a variable set), unless the current user is a member of a certain group... is this possible?
table is not visible for normal user, but it is visible for ADMIN user.
Global service Catalogs is the table name and it is visible to me as i have ADMIN role, for normal ITIL role it is not visible. did i missing some roles.2, should i try for some ACL on this.
how to create status/state bar on forms?
i'd like to know how to create the state/status bar like below on forms? Thanks
Integrate ServiceNow with your 3rd party App KB that use REST API
HiI'm pretty new at the ServiceNow platform.I need some help to connecting me up to a external knowledge bases database using the REST API. I have got a connection to the third party application using Outbound -> REST MESSAGE API. But i not sure ...
Phone Number formatting
Hi,Can you help me out.I have a requirement where the user entered phone number should convert to one particular format((XXX)XXX-XXXX) even if the user enters in different formats like XXXXXXXXXX,XXX-XXX-XXXX,(XXX)XXX-XXXX.Thanks.
Resolved! working with multiple variable sets
I need a little community help in working with multiple variable sets.Here's the scenario, I have a large (read: complex) form that has a variable set called work address (see image 1). It contained a reference to the country table. I removed that an...
Reporting - How to create a trend report of Catalog Item usage by month
I'm interested in creating a report where I can see the usage by month for our Catalog Items. I can create a report of Request Items created by month, but that isn't the entire picture. I'd like to understand both commonly used and least used Cat...
