Adding a CC to an email notification that will pull from a field in Service Catalog
Hi All,I would like to add a CC to an email notification, however I need the CC name to come from a field in the request item. Is this possible?
Forum Posts
Has anyone used an image displayed next to the Short Description?
There is an image field on the Knowledge form. We are on Fuji. I've included a screenshot with the out of box hover text displayed. If I select a headset, for example, I am assuming a little headset would display on the Short Description line. Has ...
Why doesn't Knowledge Base Homepage and View display all the Topics
Knowledge Base > Homepage Link type: URL (from Arguments:) Arguments: knowledge_home_launcher.do Issue - Displays 16 of the possible 23 Knowledge Topics. How do I get the Knowledge Base Homepage to display all the Knowledge Topics? Knowledge Ba...
How to create parent child relationship in service catalog
E.g RITM10078 is a parent ticket RITM0089,RITM0097 is a child ticket .How these ticket will be dependant .
Resolved! Why is AUDIT not enabled on TASK table?
We are having trouble identifying rows deleted from the TASK table because they don't appear to be logged on sys_audit_delete table. This means SnowMirror isn't able to identify rows to be deleted from the on-site copy using the default (most efficie...
Visual task board not updating
Hi,My manager has a Flexible VTB for the tasks assigned to the ServiceNow admins group. Unfortunately, the board doesn't bring in new tasks automatically based on the query. My understanding based off of what Robert Fedoruk said here is that Flexible...
How to confirm delivery of request item
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...
Resolved! PLEASE HELP!! UI Policies and Task Variables
Hi All, I am having an issue and I would LOVE to get some help! I am working with the Service Catalog that has a task within the workflow. On that catalog task in the workflow I put all the variables for all the requested items (boxes, telephone, and...
How can i setup a banner to display outage in the organization on ServiceNow platform. It should be a scrolling message on top of SNow
How can i setup a banner to display outage in the organization on ServiceNow platform. It should be a scrolling message on top of SNow
Splash Screen
Hi,I want to pop-up a splash screen when someone clicks on one of our Service Catalog items. i know we have to create a UI page for this requirement, but is there any sample script which i can use for reference?Any help would be greatly appreciated.T...
Resolved! How to remove or hide author, last modified from the Knowledge Articles?
Hello all,1)How to remove or hide author, last modified(Date) from the Knowledge Articles which are populate based on the description?2)How to limit the size of knowledge article Box which means we can see only 3-4 Knowledge article, It should be b...
How do I get the value of a field on the Question table from a Variable on a Requested Item?
All,I have created a True/False field on the Question table called Treat as Number/u_treat_as_number. I need to get the value of this field from a variable in a Requested Item.From the GlideRecord of the Requested Item I can access the collection o...
How to link RITM to incident
Hi All,When creating a request using Create Request ui action, can we make Incident child to requested item and not to request.Thanks in Advance,Akshay Bhardwaj
Resolved! task form variables disappear
I have an issue.. I am requesting an item through Service Catalog, and I also would like some of these variables to show up on the task form so I selected the box to show on the task form within the UI Policies. However, I noticed the when I go to th...
Resolved! How to make read only a catalog item?
Hi All,How to make read only a catalog item,If we select an item from category it should be read only otherwise we shouldn't placed an order,Please tell me solution,Thanks
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