Hello. I am attempting to bring a retired article out of its retirement. It was previously in the published state, and the author accidentally hit the "retire" button. In reviewing the article's properties, the state is "Retired (in progr...
I have a new hire order guide that needs to be approved at the REQ level. I have created and attached a workflow on the sc_request level with a workflow property condition to run this workflow if Order Guide is New Hire. Unfortunately this workflow i...
Created a service catalog item, with multiple variables.Created a workflow with a notification activity that sends email upon form submission.Used variables from the catalog item in the notification (advance, message) field via ${current.variables.va...
I have a requirement that has a workflow that runs a script to create a record on a table, much like a record producer does (see script below). Is there a way I can modify this script to look to see if a record already exists then updates that one?va...
Hello,The special instructions field on request form gets updated with the value that is filled in the special instructions field on the cart preview screen. I want to know what's behind this. Please share any kind of information you know about this....
I wanted to add a contexual search for a short description field. Can any one help me how to do that?
I have an e-mail script (which I originally got from a post here and modified - thank you SN community!) that I use to print the true / not empty variables of request items in various e-mails. It works beautifully, but I'd like to modify it to be use...
Hi,I'm trying to order a new catalog item from a workflow runScript action, the newly created item should be added to the current REQ, after it's creation the RITM is added to the current REQ wich is good, but when I open that RITM, there are no work...
Under Self service we have a My Requests menu option. After the user click on the request number it would display all the RITM numbers associated with that request.Now after upgrading to Helsinki the RITM number are no longer visible. How can we ...
How to add attribute "ref_ac_columns_search=true" for catalog item variable(sys_user reference).
I'm trying to make rendering process smoother by seeting up specific size of a window and remove all extra logic.While there is setSize(). setWidth() and setHeight() methods available for GlideDialog Window - I'm looking to set height for GlideDialog...
I have discovered that some transform maps have been creating new OS choices for cmdb_ci_computer or tables extended from computer.I have figured out a way to prevent this going forward, using by WindowsOSNameHelper().formatWindowsOSName(source.u_ope...
Hi All,Can you guys sight a piece of code which needs to be incorporated for the below logic.We have a Category under which we have an array of record producers for one among the list I need to control the visibility of tehj full item based on curren...
How to insert a Terms & Conditions PDF in to my Catalog item with Name & Signature & I accpet Button as 3 variables based on the Slection of Country as Check Box.
Hi All,I created two knowledge bases in my environment 1 is KEDB and 2nd is IKDB(incident knowledge database). each knowledge as a different field so thats why i created UI policys .. its ok for me in form level..issue withwhenever i published KEDB a...