Unable to retire my Knowledge Base articles

[Jazz5]

Hello all,

I have admin, knowledge, knowledge manager and ITIL roles. Unfortunately I am not able to RETIRE published articles. 

I can retire and delete UNPUBLISHED articles. 

I have also tried to put an expiry date for tomorrow in the published article and it seems this does nothing either. 

Its like the process behind the workflow state for published is not working. 

Please can anyone help me what else to check - thank you so much.

[Jazz5]

Thank you Brian.

This has helped me to locate the workflow. Knowledge - Approval Retire which I can now locate in Workflow Editor. 

Looking at the  workflow (Which I dont have any experience in, it seems that an when RETIRE is clicked, it is requested for approval. IF approved it will Retire the KB however, I am admin and knowledge admin so I presume I should be able to approve this ? 

But I am not allow to approve - it comes up with an error message.  

[asifnoor]

Hi,

Could you show the error that you are getting?

[Jazz5]

Hello Asif,

Thank you 

But I have also realised that there are no procedures set against the Workfiow when I look at the PROPERTIES of the Workflow 

[asifnoor]

So you get this message when you click on approve from your requests page?

[New Developer_S]

Hi,

Jazz5

I am also facing the same problem ( same error like above ) when I am trying the retire the KB article .

Is there any solution for this problem ?

regards,

TIA

Hanu