Unable to select cmdb_ci table as flow trigger

[Michael Leone]

Hi All,

I've ran into a problem with my Instance which i can't seem to replicated in my PDI.

I'm trying to trigger a flow to run when a CI Install Status is set to Retired.

However, when I try and select the trigger table as [cmdb_ci] Flow designer cannot find the table.  This works fine in my PDI just not in my sub prod instance.

Sub Prod Instance.

PDI

If anyone is able to shed some light on this issue, I would be extremely grateful.

Thanks,
Michael 

[Maik Skoddow]

HI @Michael Leone ,

basically there isn't any reason why that table should be excluded und I'm also able to select it in my customer instances.

Maybe it helps to add that table to the system property sn_flow_designer.allowed_system_tables

Maik

[Michael Leone]

Thanks for Replying Maik.  Unfortunately this did not work for me.  I've raised a HI ticket so will report back here when I have an update from them.

Thanks! 

[Dan Gripping]

Hi @Michael Leone 
did you get an answer for this from HI?

[Michael Leone]

I did Dan.  I marked the answer as the solution.

Navigate to Dictionary Entries and search for table = cmdb_ci and type = collection.

https://instance.service-now.com/sys_dictionary_list.do?sysparm_nostack=true&sysparm_query=name%3Dcm...

Ensure the entry is marked active.