Unable to select cmdb_ci table as flow trigger

[Michael Leone]

Hi All,

I've ran into a problem with my Instance which i can't seem to replicated in my PDI.

I'm trying to trigger a flow to run when a CI Install Status is set to Retired.

However, when I try and select the trigger table as [cmdb_ci] Flow designer cannot find the table.  This works fine in my PDI just not in my sub prod instance.

Sub Prod Instance.

PDI

If anyone is able to shed some light on this issue, I would be extremely grateful.

Thanks,
Michael 

[Michael Leone · Accepted solution]

For those looking for a solution to this problem.  It was resolved by HI Support by doing the following.

Navigate to Dictionary Entries and search for table = cmdb_ci and type = collection.

https://instance.service-now.com/sys_dictionary_list.do?sysparm_nostack=true&sysparm_query=name%3Dcm...

Ensure the entry is marked active.

Once this is done the table should be visible in Flow Designer.