Unable to transfer menu items with update set

[Niels Aksel]

Hi Community,

We are unable to transfer portal menu items (sp_rectangle_menu_item) using update sets

Error message:

Could not find a record in sp_rectangle_menu_item for column sp_rectangle_menu_item referenced in this update

Anyone experiencing the same issue and have a workaround?

Also, I would really appreciate a guide on how to handle missing items in general. How can I manually add the missing items to the update set?

[Anurag Tripathi]

Yea, its good that you wanted to learn and understand it. There are just so many things that you just learn by experience, guess this is one of them.

[German Alvarez2]

Hi,

If It didn't changed since my last time, in order to import Portal Pages, you have to go to the "Portal Page" List, and right-click on the portal page you want to export, and click on "Unload Portal Page" --> Export and Import Homepage

  (Don't pay attention to the discussion about the gauges, because it's not your case)

This action would import everything related to this portal, including menu items, icons and so on.

[Niels Aksel]

Hi,

This is not related to homepages, but the menu items stored in sp_rectangle_menu_item table

I have no option to unload or export these

[Gordon Mohrin]

This is a Bug in Kingston and below and was resolved in London. You can safely "accept remote udpate" in your update set.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0684642