Has anyone made an OAuth 2.0 connection to their Workday tenant? I am following the Workday HR spoke documentation in order to retrieve a RAAS report. I have the oauth_entity record created using the client id & client secret values provided by Wor...
Hi,We are using ServiceNOW and we have now started with using Incident and incident task and we don´t know how we can create reports on "First call resolution" if we also have incident tasks. We have seen that we can use re-assignment count but how c...
Hi, I am working on creating a notification that sends an email to the parent incident's assignment group when a child incident is resolved. I suspect there might be an issue with the condition, but I'm not entirely sure.This is what I tried:Thanks,S...
Dear all, Is it possible by any chance that we can get dumps of ServiceNow real-time data to be fetched into the respective tables? Load demo data helps, but not to the extent that you can do a full-fledged analysis. Creating manual data or even if i...
Hi,I have two variables referencing to Incident and Change. We have to show short description and number in that.I have added: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=number,short_description,ref_ac_columns_search=true in the reference q...
Does anyone encountered the following issue in the Dashboard: the breakdown source element showing the wrong set of records but only for one user.How can this be solved?Thank you!
I noticed the documentation found in Now Create (ie: Process Guides) have both a copyright/watermark to them. In the on demand training, they encourage us to use/consume the assets provided. And if we can re-brand the whole application, am not sure...
I am looking for a step by step branding configuration guide for changing the branding of my instance.
Creating a list view with a table in RITMThe list view is set to display the value of the variable.However, when using that list view for a specific user, the value of the variable is not displayedThe following roles are granted to specific usersWhy ...
Hi ServiceNow Community, We are developing a scoped app that has a requirement to encrypt a couple of fields using Column Level Encryption. I have some questions about moving encryption modules via the app repository. Would there be an issue if the e...
Hello, I have a requirement to redirect users to different pages when the login. Currently this is not done through SSO, but Okta maybe used in the future. We are working with the Customer Service Management Plugin I have a couple of cases 1) Con...
Hi all, I was wondering if it is possible to separate views in HAM and SAM workspace, just like how you can swap views in Next Experience. I would greatly appreciate it if you could enlighten me with steps on how to perform this if it is possible. T...
To avoid information overload and get the primary relevant information to our support techs, I'm wanting to create two different activity views on the Incident[Incident] form view. I'm trying to get work note and comment history on one section and th...
I have a question related to importing data from an excel spreadsheet. I'm trying to upload data into a table and the formatting of the text in one of the columns is something I'd like to preserve. After it goes through the transform map, that format...
My personal dev instance is on Rome. I'm trying to use the value from one of the columns of a multi-row variable set in a For Each loop to lookup the sys_ids in sys_user. The steps I've take are: 1) Get Catalog Variables from the Catalog Item in ques...
