Where is the best place in ServiceNow to keep track of owned website domains. We have about 700 owned domain names for all of our external websites. These include many variations of our company names and products. Currently we are keeping track of th...
Network Group manager wants to automate assigning tasks to members of the group. When a new incident is assigned to this group and it is not assigned to anyone, a configuration/script will assign it in a round robin assignment to the member. Note: As...
Hi All,Could you please help with validating date with type (glide_date) in ServiceNow? this field only contains date value and not the date and time format?Script should validate the date automatically with respect to system/user date format.Kindly ...
Good day fellow SNow! I have a question on analytic reporting within SNOW. We don't have SLA currently configured, but this said, how do I work out MTTA and MTTR of the Incidents logged so far? For MTTR I have the following configured: And I'm afraid...
I would like to be able to make a report with several conditions in the related lists, for example Incidents that do not have Accepted Cis and do not have Impacted Services/CIs.The problem is that I can only include one related list condition and I n...
I wonder if anyone can assist. I have a catalog question that lists items from cmdb_ci_kubernetes_namespace table. But I want to restrict the items shown in the drop down box to just those records where the u_service column has value matching a servi...
Wanting to build a report or query or something to show a list of cmdb_ci_computer that has a particular software installed (i figured on conditioning off of manufacturer in order to get different versions captured) and wanted the output to have th...
No matter how advanced we get the trials and tribulations of mapping IT apples to apples is still a quandry. As the CMDB process owner I have operated under the notion of that which I have read regarding standing up and managing a CMDB - You do NOT w...
I have a table that extends task, with a workflow that triggers approval requests. I want to send a custom email notification for the approver. The one I created is triggered from the same event (approval.inserted) as the OOB notification for approva...
Hi ServiceNow Community Developers, We created an empty catalog item to use as a separator within our Service catalog items however it's no longer working after the upgrade. It's been working all along in all the prior ServiceNow versions however aft...
When creating a Child Epic, I would like the Priority & Color fields copied from the parent Epic. This function is completed using the Business Rule "Update epic using parent epic". I’m able to update the script to copy other fields, but not Priority...
Hi all -- I have noticed some odd behaviour in my instance and I'm wondering if this is a "servicenowism" or if it is something I can fix myself...This is in a production instance running Tokyo 9_2a using the "traditional" UI16 interface.As it seems,...
Hello, Currently I am working in Paris version, I am trying to test add attachments things through portal with using ATF but I am getting weird errors. I am attaching pictures also, Can any one help me on this please. Errors: 1) Invalid Table ( Ple...
Post San Diego upgrade the spellchecker functionality disappeared for email client. The browser spell check works for Worknotes section but it doesn't for the email client. Any suggestions
Hi Team, I am working on ServiceNow to Snowflake OAUTH Connection and at the stage of get oauth token from rest message we are receiving Unauthorized error and in logs we could see the error details as "Exception on redirect flow - invalid_request, M...