Hi all, I have used the inactivity monitor to fire an event and I am using that event to trigger a notification. However, I need the notifications to be sent during business hours only. I.e. 0600-1800. Could you tell me how I do that?
State is stuck in "Draft" in Typo handling entry. I have tried to publish the search sources, synonyms, stop words and genius results. Whenever i try to edit this record i cant see the publish button. i am getting an error message: " you cannot pu...
We have installed Mid servers in the past and it has gone fine, but yesterday we tried creating another mid server and everything seemed to go fine server side. The installer said it was successful and the mid server service is showing up in services...
In one of my test, i want to select value from one drop down and multiple values in another drop down. It is service portal application with custom UI hence first step i am using is 'Open Service Portal Page (custom ui)' and then set component value ...
We want to data encryption in the rest based integration. I found this GlideCertificateEncryption.generateMac api and method to do key based encryption. But it didnt have any example on how to use this in our scripted rest api.It would be great if so...
I've been having issue with the currency on my ServiceNow instance. I managed to change the currency options when I created the catalog items to include the Australian dollar but despite that when you order the item, the cart displays the price in po...
Good day! D Does anybody here have done this before on your instance? Basically, we need know how to configure an identity provider from 2 different Okta instances for 2 different Idps. Let's say you work for a government and you setup an Okta in...
Previously Azure VM record were stored in the cmdb_ci_azure_vm table. Most recently online documentation from serviceNow show that the Virtual Server (cmdb_ci_vm_instance) table is used. Anyone knows the reason why the change? Is it based on the S...
My team and I are looking into using the Upgrade Plan feature, but on a test of the tool we came up with an important question and I can't find an answer: How do you know what has been captured in the Upgrade Plan at any given moment? When I use upda...
I have 2 emails with the following settings:Email 1Email 2Send when: Record inserted or updatedSend when: Record inserted or updatedInserted: trueInserted: trueConditions: NoneConditions: Requested for is different from Requested byRecipients: Users/...
Hi experts, I'm having some trouble with the GlideEventManager.Looking at the documentation here it should be possible to pass a parameter like this: GlideEventManager('my_event_queue').process(1); However, when I pass any number (or any string, I ha...
We intend to be using the virtual agent widget on the portal. I would like to launch the virtual agent chat with a pre-defined conversation topic. I know this can be hard coded using the instance options. But is there a way that I can launch that sam...
Hello ServiceNow Community! I'm trying to figure out how the column "Major incident state" from incident table becomes "Proposed"? Is it from Business Rule? and what are the conditions? Thank you!
Hi I need to make options bold in virtual agent using script. it should display the users in bold user 1 user 2 user 3 select Myself Like this
I'm trying to create a new process in Process Automation Designer (PAD) but the trigger table only lists Incidents and Incident tasks. I would like to select the Change request table.
