Hi All,I'm running into a problem with Virtual Agent Lite. When attempting to create a new incident, using the default ITSM `Report an Issue` topic provided out of the box, I get the message "I'm having technical issues and won't be able to continue...
We have identified that the records in the chat_queue_entry table are deleted after 3 months, I have found the following in the deleted records: There is no record in the "Auto Flushes | sys_auto_flush" table, so you should not delete those records. ...
Hello, I am trying to write a test script for an order guide that calls a catalog item via a rule base. The order guide also cascades a variable to the catalog item. Here are the issues I am having: 1. Test step to open order guide 2. Set variables...
Hey, Total Service Now newbie here. How do I go about adding a subscription to a user? We have a new starter in the team that will need added to our fulfiller subscription, essentially allowing them into the back end. We have 15 spare subscription li...
I have translation issues with a script. My company portail/session is in french so everything that is being printed from variables is being printed in french. I created a script for my Request notification which work perfectly it translate everythin...
Hi all, I am creating an end to end ATF test case where the user is submitting a laptop request, the request gets approved and fulfilled. I have a step where I am retrieving a system value using the 'run server script' test step. here, I want to kn...
Hi! So, we've installed the Microsoft Sharepoint Spoke in our San Diego instance, and have configured SharePoint Online and SharePoint Graph tenants/applications/etc. per the documentation instructions starting here: Configure Microsoft SharePoint ap...
We recently upgraded to Vancouver and noticed that all the charts have a black background. How can we change it to white by default for all charts/reports? 
I have a requirement where I need to provide two endpoints: 1 - Endpoint that receives the sys_id of an attachment. Using this endpoint, the user will download the attachment.2 - Endpoint that receives sys_id and table name of target record and a fil...
Is there any way to disable guest user access to /api/now/v1/batch? I can see a large number of guest user transactions identifying this API in the Transaction Log, and the "Batch API" documentation indicates that, "You can include any API available ...
The pictures shows the mobile views for approvals.Clicking on show record in approval for gives information(short description, quantity) about the request.Is there anyway to make all the details like (short description, quantity)appear underneath o...
How can I run reports with dates and without the time stamp? For example, I am using closed by date and getting:06/09/2023 03:29:53 PMI would like this to report as 06/09/2023.
The out of the box (OOTB) ITIL home page contains the My Work gauge. This is a gauge with a type of list. There are other list gauges as well in the sys_gauge table. However, when I go to add the gauge to a home page or dashboard, only Count and Ther...
I have a report created that is showing extra data. Specifically it is showing various types of tasks closed by (empty).I am trying to show various tasks closed by staff or in this case by and individual. Here I am also trying to remove the empty cl...
Hi Team, I have requirement to generate workitem id in azue devops when incident is created in service now . I have set up the connection and created rest message and business rule for the same still it's not working . Can anyone please help on this...
