How to set subject of client email from Quick message
Hi ,i am looking for a way to set subject of client email based on the quick message i select orset subject through quick message.Please let me know the suggestions.Regards,Adarsha
Forum Posts
Way to increase script comparison window
Is there a way to increase the size of this window? It only displays 20 lines of code. Thanks
Resolved! Process Implementation Workshops guides/ppt presentations
Hi Team, ServiceNow used to offer the implementation workshops guides in the form of the powerpoint presentation. I believe the last one release of them was for Jakarta version. Does anyone know if and if yes where the newest can be found/obtained? ...
2 Change tasks mandatory
Is it possible to make the implementation and post implementation tasks mandatory, meaning they cannot be canceled and you can't move to the next stage until they are completed? I want to do this in our change module but don't want it to break any fl...
User Settings and Homepages in the Next Experience.
Browsing the San Diego Next Experience to complete some template updates and noticing that the settings icon (normally top left in banner) is not available. Is this moved, or has it been completely removed in Next Experience?Same question about Homep...
Resolved! flow designer Look Up Record If multiple records are found return first record - does this mean "oldest"
newbie question and i'm probably over thinking it but trying to resolve issues in a flow i'm developing: for Action: Record Lookup, on the setting: If multiple records are found action: if set to "return only first record" - does this mean retur...
Resolved! ATF - Unable to fetch RITM Number in test step.
Hi Team, This is related to ATF (Service catalog in service portal). I have a requirement to show a log message in an ATF test step. I am doing 'Record Query' on log table then adding 'Open an existing record' step, Log message contains the RITM no. ...
Where is the "Or take support from a Live Agent available." coming from?
This is driving me nuts. With Virtual Agent Lite, in the Greeting. topic, the Send Topic Picker block is using the below code to fetch and display "Or take support from a Live Agent available." with the topic picker in the chatbot (image below). Whe...
Resolved! KB1553688 - How do we find ACL's with no roles?
Any idea how to find ACLs that have no roles associated? In list view on sys_security_acl you can easily filter for Condition = empty and script = empty. Role however is more like a related list, and I can't report on this table in the reporting mod...
How does the expiry process for Knowledge articles work?
How does the expiry process for Knowledge articles work? As I understand it, the Valid to field is used to set whether an article is expired (once that date has passed), is this correct? Is there a way to add a step for an approval or check of some s...
Resolved! Does the ACL doc state that the user must fail all table ACL's in order to be denied access?
ServiceNow ACL documentation describes behavior that differs from what I'm seeing in my environment. ACL documentation states: "If a user fails all table ACL rules, the user cannot access any fields in the table. If a user passes a table ACL rule, th...
Once we attach KB to change request form and save it "HTML format" of KB is getting attached to desc
Hi All, Once we attach KB to change request form and save it "HTML format" of KB is getting attached to description. As shown in screenshot. This is in Vancouver. Some one helps to resolve this issue is much appreciated. Thanks,Geetha.
Adding Variable to Next Experience Workspace Form is Giving com.glide.vars2.Variable Error
Hello, I am attempting to build out a workspace in the Vancouver release and am running into some issues with adding a certain variable to a workspace form. Here is the form component I have in the workspace: I am able to get the variable onto the f...
I can't see Default SOW under UX LIst Menu Configuration
When I am studying in my instance I deleted something witthin Default SOW under UX Menu List Cong after that Default SOW was lost, I looked deleted record page I cant see new deleted records
DNS Alias Relationship
Hi, I'm after suggestions as to what the Service Model relationship should be in the CMDB in the following scenario. We have file cluster servers <Server01> and <Server02>, and a number of Client Access Points. The Client Access Points (which are cur...
