as a knowledge manager, unable to update mark helpful field.
Background is if knowledge manager is update mark helpful field as true in the knowledge article, respective article sys-id is added to the systemproperty(custom)
my issue is, knowledge manager is able to update mark helpful fiel as true but respective article sys-id is not added to the systemproperty(custom). Also poping a message "Not allowing update of property: <customepropertyname>".
But as a admin, not getting this error message.
Can someone help me why i am getting this error. Why it is stopping to add sys_id to the custom property.
