I'm confused on what exactly is a module. From a system standpoint, modules are links categorized within application menus. However, ServiceNow sometimes calls ITSM and others a "module", but they are not literal modules within the platform. Clarific...
Hi, We have a variable on a catalog item. When the item is ordered, on the RITM, the varibale (lookup select box type) is read only. The support can't copy/paste the value in it. The other field of the form like the RiTM number are read only too bu...
Hello all, We are on Quebec currently and I have gone to the Subscription Management page and see that it shows how many ITSM Pro and other subscriptions we currently have purchased. However, under the "Allocation" part of the grid, it shows zero (0)...
I was looking for documentation on the use of 'Connection Strength' on the Relationship Form. The field still exists in San Diego, but in the CMDB documentation I cannot found anything about the field. Am I looking in the wrong place, or is it likel...
Hi All, I am trying to consume the REST API in data stream flow action and when i test it then facing an error. PFA. However, this works fine in postman client tool. Could you please advise me on how to fix this.
Hi Team I have created one URL field on work order task table . That field is working properly for desktop , whereas for mobile it is behaving like multiline text rather than URL . When I click on it , it does not take me to URL page . Any suggestio...
I'm new to UI Builder and I'm learning it by copying an Experience from my personal developer instance in my company's dev instance. However, I've run into some road blocks and need some help. I tried finding the UI Builder tables to look for mysel...
Hello All, I'm able to update the single SN record picker value to the asset record but I want to update the New Department and New service center values at once on click submit button. HTML: <div class="col-md-10 center-div"> <form class="...
Hi, I am trying to download data using python and REST API. When I was trying to download the core_country dataset, the total record number shown on ServiceNow is 231, however, I could only download 51 of them. Could anyone please tell me why they do...
Below TWO scenario is on DOMAIN separated instance: case 1 - I have created a BR on task table, and it works fine on INC/PRB table also. case 2 - Created similar BR on CMDB_CI table, but the BR is not getting executed on any of the child table ex - o...
Hello, I have an issue when i try to view PDF file on service portal. I have tried <object> ,<iframe> and even <embed> and no one is giving me a result. the <object> does not support pdf file that are more than 2MB on chrome. Can you please help ...
I'm trying to automate the creation of Service Accounts in AD, using the Microsoft AD Spoke in IntegrationHub, but the Create User and Update User actions as part of the spoke do not permit setting attributes like CannotChangePassword and PasswordNev...
Hi I am not able call script include from module link type - URL (from arguments) when I do a JavaScript call in module nothing happens javascript: new script include name().function name(); I want to redirect user to different portal pages based on ...
I want to have a dropdown box on a UI Page, and then be able to pull what the selected value of that dropdown box is (perhaps to use as a filter for a GlideRecord query).What I have so far:<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xm...
Hi All, I know Users and Group provision concept we can load the User and Groups - Do we have similar concept for companies and Business Units or Can use LDAP Process for this Companies DataDepartments
