Update AD Object - Object data with empty value

[Peter Bishop]

I am using the "Update AD Object" in a workflow but if the user sets a field to an empty value the workflow fails with:

The attribute syntax specified to the directory service is invalid.Stack Trace: at System.DirectoryServices.DirectoryEntry.CommitChanges()at CommitChanges(Object , Object[] )at System.Management.Automation.DotNetAdapter.AuxiliaryMethodInvoke(Object target, Object[] arguments, MethodInformation methodInformation, Object[] originalArguments)

If there is data in the field the update works and propagates through to AD. The format of the Update AD Object is:

Is there a way for this to work if the value of "workflow.inputs.u_phone" is an empty string?

Thanks.

[Albert13]

Put an if statement before the update ad object block that checks to see if u_phone is empty.  If it i skip the block, if not process the block

[Peter Bishop]

Unfortunately that doesn’t work if the value needs to be cleared. For example, removing a home phone number. The user will clear it from the form but the If statement would prevent it from being cleared from AD.

[Kalyani]

Hi Peter,

If you want to update the AD user with empty data, please provide 'null' as the value while using the activity.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/orchestration-activit...

So it would be:

{"telephoneNumber":null}