i would like to know if the Top 10 Incident Generators and Top 10 Change Generators widgets can be edited on the CMDB health dashboard. If not, can we get the logic defined.
Hi, I need to get the field value of "question_text" var grIncident = new GlideRecord('question'); returnValue = grIncident.get('8cdb154adb094810bda4d602ca961984'); returnValue = grIncident.get('940bd50adb094810bda4d602ca9619ca'); returnValue = grIn...
We have many items in our cmdb_rel_ci table, that relate servers to their services. These show nicely in a business application, you can see all the servers that make up that application. However, if we retire a server, it still shows there. I can de...
Hey all, I know that there is the default 7 labels that the VTB that everyone can rename, change color, and turn on or off. However only the board owner can add and delete labels. The role that a person needs to add labels is `global_tags_creator`. ...
Hi, I am not able to pass multiple values on to the same field. I need to create multiple records with the below questions. But only one record is created. REF:: Can any help me out? function getResponseValues(responseVal) { alert("Inside getRespon...
Good day, ever helpful community...I have a situation where my production instance of ServiceNow 'somehow' copies the inputs from the Service Catalog input (RITM) into the task. However it does not do this on my Dev instance. Could you wonderful ...
Hello All, Can anyone suggest how to black list an spam email address to create incident/HR case in Service-now. This email addesss should not affect any other module in Service-now. Thanks in advance.
Hi,In service portal you have a screen for requested items and one for approvals (the one the approver see).Is there an easy way to copy the comments from approvals to requested item if someone write something in the approval, and then the other way ...
The new VTB swimlane functionality is great, however there are some frustrating limitations. This is today's frustration... I work in Problem Management, amongst other things we manage a portfolio of problem records we have deemed "Of interest". We d...
Hello All,I hope you are having a wonderful Monday! I needed to reach out to the community for some assistance and see if anyone can help me figure my problem out. I need to take all the variables and pass them in to the "Description" field in the ...
Our company is looking to employ OKTA for the setup and management of a certain group of users. Other users we would not like to include in OKTA and we would not even want them to be aware of OKTA. Currently the users that would be included in the...
Good Morning Everyone, We have a custom table in global scope application and has some fields in it. I have made audit to true for two fields in that table in the dictionary entry level of those fields Now when I open history of the one particular re...
We will migrate content from IBM Notes to ServiceNow KB. Lot of documents which are more than one page have collapsible sections which makes them easy to overview and read. Has anyone found out how to create a collapsible section in a knowledge arti...
We renamed our instances. Let's say abctest was renamed xyztest. Now I need to change the URL on the mid servers to match our new urls.I have searched the documentation and the community but am not finding clear instructions how to do this.When I go ...
Hi guys, we have a issue with the default search behaviour in the backend. We want the user to search with *contains* by default and created the following Property as described: Name: glide.ui.goto_use_contains Type: true/false Value: true But in t...
