Hi guys, I'm currently writing a script to calculate delivery date for CR based on man days entered by users as the following: Man dayDelivery Days1 - 5 306 - 104510 - 306030 above90 However I notice that there's a behavior that if the CR is approve...
I set up a scheduled report for our help desk team and set recipients to be all member of that Group. When I went to check that all was well, I noticed that one member was not on the distribution. The log showed the following error: This is a majo...
Hi all,Let me preface this ask by saying that I do understand the availability SLA's for ServiceNow, as well as the extremely unlikely event that ServiceNow would be wholly unavailable...That being said, an ask coming from my organization from a busi...
Does anyone know of a way to bulk export knowledge articles from ServiceNow? Not the lists of articles but the actual articles in a set of formatted pdf, word or html files?
Hello, There is any documentation related to Business Continuity and Disaster recovery for NOW Platform itself? in case of disaster how data is recovered? and so on Thanks, Cristian
Hi, We are transitioning from the ESS Portal to the Service Portal and would like users to have access to both. Is there a way to define a User Criteria or use any other solution to show a Knowledge Base or some selected KB Articles only on the Servi...
Hello, We do not allow our users to comment directly on an SCTASK. They actually don't see the SCTASK. Instead, they comment on the associated RITM and then those comments are copied to the SCTASK using the following code (function executeRule(cur...
I don't understand how Flow Designer processes dates and times. I created a simple Script Action to test inputs and outputs. The first screenshot shows the script action. It's a very simple pass through of the date/time value as a date/time and as a ...
I found that incoming email from another organization that is also using ServiceNow was marked received-ignored by the "Ignore header" email filter, since the incoming message headers contains "X-ServiceNow-Generated:true". There's a handful of other...
What is the sysevent state progression? Our sysevent record list grew recently and we have hundreds of records in the queued and transferred states. This morning, we had thousands so the system is recovering. I read the https://community.servicenow.c...
So what is the purpose of it?? Thanks in advance.
When cloning down from Prod, we want to preserve the Active state of the Scheduled jobs in the non-prod instances and we want to preserve the REST Messages because they point to non-prod endpoints.
Hi,How do we control the printing of a request or incident in the Service Portal in Helsinki?There's no print button as far as I can see, and ctrl-p yields a mostly useless layout.brThomas
Hi everyone,Hope someone can provide some advice.Need:Instead of filtering by names assigned to VTB tasks, filter by group/capability the task is assigned to.Before resorting to using the Group, I thought of using the labels in the Visual Task Board....
I have a user who does not get included in the email distribution for Incident Updated for ITIL. I created a similar notification for testing and he gets included in that. From this I figure it can't be any of his global settings. What I suspect i...
