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How to get certification authority/ root certificate/ server certificate for ServiceNow to provide it to third party for Integration

How to get certificate authority/root/server/ certificate for servicenow. I need to provide server SSL server certificate to third party so that it can integrate with servicenow. The certificate I get from web browser lockpad (for SSL) is only valid ...

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ketki_j by Tera Contributor
  • 2091 Views
  • 1 replies
  • 0 helpfuls

How to hide attachment on the form ( used form widget OOB) based on the value of a particular field in service portal

Hi All,   I have to disable attachments on client script using g_form.disableattachements(). This is working on instance only though i selected UI type as 'All'. This is not working in service portal form widget. Using atrribute 'no_attachement' it i...

Nagireddy2 by Kilo Contributor
  • 2126 Views
  • 1 replies
  • 3 helpfuls

Resolved! Flow Designer vs Orchestration ?

Hello Friends, I would like to get the suggestion/recommendation on what to use - Flow Designer or Workflow Editor (Orchestration)? I can see that Flow Designer has the capability to carry out almost all of the activities which can be done in Workflo...

Resolved! UI Macro not visible in Scoped Application

HiI am trying to insert a image on the form with reference to below linkOpen Google Map from a Location Record - ServiceNow GuruWhen I do this on global Application, it works perfectly fine, giving the attribute value for the field.But when I do the ...

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darpana by Kilo Expert
  • 2627 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to modify Service Portal blue Save button?

The business users requested to make a change to the blue Save button on Service Portal. They would want to see only Save text on the button rather than Save (Ctrl + s). I looked at the widget, form, and searched for button but I could not find the s...

yltsai by Mega Guru
  • 1642 Views
  • 5 replies
  • 1 helpfuls

Resolved! How does your organization deal with Stale CIs?

Do you change the status of a CI after a period of inactivity?    We leverage the Operational Status field, I was thinking of changing the status of a hardware CI to non-operational after a period of 90 days or so using the staleness metric in the CM...

Batman3 by Mega Expert
  • 3365 Views
  • 2 replies
  • 3 helpfuls

Resolved! Need help with knowledge article versioning

I am hoping someone can help with the below issues we found when testing knowledge versioning.   We have tested Knowledge article versioning in our test environment and at this time we can't use it because: As soon as an article is checked out an app...

denwil by Kilo Contributor
  • 1678 Views
  • 1 replies
  • 2 helpfuls