I'm trying to fix an issue we've had since our implementation last fall. I'm dealing with a catalog item with a Module multiple choice variable with six options. We each option is selected, a UI policy displays the correct check boxes, anywhere f...
It appears with Istanbul I either got a new feature or an old feature was turned on during the upgrade. I now have task being created indicating duplicate assets are found. I know my asset database has issues, but I can't do anything about that righ...
We just started setting up our knowledgebase and I have been looking at the Flag functionality. When I flag an article I know I can see the article and the comments in the Flagged module under Knowledge. I was not notified by e-mail that the article ...
hi community!I'm developing a custom form that has a State field. I also have the OOB "Work Notes" field on the form. I need to require the "Work Notes" field be filled with something to enable changing the state of the record FROM any of 3 "clos...
I am helping kick start the Knowledge initiative in our company. Based on the way our current Knowledge base is designed, I am needing to know if there is a way that you can assign people to approve articles in the categories of a Knowledge base. Cur...
When a user creates a new knowledge article I want the article to display default headings and comments in the article body, so that they follow the company style and are provided with assistance in the form of comments that they can delete. How do...
Can anyone provide guidance on moving the Submit button on our record producer forms in our CMS environment?We have a two fold problem where our ESS portal in CMS is configured for 16:9 (widescreen) format and the Submit button resides on the right h...
Is there any way for an administrator to export / extract the content of a Connect Chat for use outside of ServiceNow ?For example, the company may want to use conversations to support litigation actions where the conversation text indicates relevant...
My client would like to be able to create a sub-task on a VTB.Conceptually, they want to be able to review an existing task that is presented on a VTB and have the option to create a sub-task against it.My understanding is that the code that would al...
Hello, I'm trying to use the out of box count widget in our new service portal site. I'm running into an issue however with sending the user to a list of records when they click on the count. I'm able to get a count of records using the query and ta...
Is there any limit that can be configured for Update All or Update Selected context menus? On our istanbul-09-23-2016__patch3-hotfix0a-03-17-2017 instance, if I selected more than 200 records, the Update All or Update Selected option just show a blan...
We have a CMDB where we have integrated third party discovery tools that has resulted in duplicate cmdb_ci_db_instance CIs. They have relationships back to the Server CI they run on and many have different kinds of tasks (Change and Incident) to both...
After Closing the incident, our Clients want to get Survey notifications with Thumps up for all ok and thumps down for not satisfactory. Can we add Thumps up / down in Survey notifications?
Management is trying to implement a rule in the organization that assignment groups must "respond" to an incident within 24 hours of receiving it. Not necessarily resolve the incident, but just acknowledge to the end user that their ticket is being...
Hi All,I want a list of all Classes whose Base Class is "cmdb_ci". Please help me how can I get the list.Thanks & Regards,Preety