Update Case Action - stuck in Draft

[Hurleybird]

I've been looking into an issue/bug, which lead me to the Auto Close Resolved Cases Flow. I've stumbled into a bit of a catch-22. In order to make a change to the Auto Close Resolved Cases flow, I need to re-publish the amended flow. When I do so, it complains that the Update Case Action is not published:

"Error. Could not publish flow as Action Instance is not published"

When I go to the Update Case Action instance, it's a read-only action in a draft state. Attempting to publish it results in the following error:

"Error. Bad Request. Required fields not supplied"

I have checked this behaviour in a very clean (not quite OOB) PDI and I find similar behaviour: I'm still unable to publish the Update Case action, however, I am able to publish a change to the Auto Close Resolved Cases flow.

All of the work I've done so far has been in our sub-prod instance. I see identical configuration and status of the flow and actions in Prod: Update Case Action is in Draft in Prod, and the Auto Close Resolved Cases flow is Published. I'm reluctant to make the change in Prod, in case I stumble into the same behaviour and end up with an unpublished Flow.

I'm confused why a published flow can include an action that is in Draft and cannot be published and I would appreciate some help on getting past my issue in sub-prod where I'm unable to re-publish the Auto Close Resovled Cases flow.

Many thanks!

[Ed25]

@Hurleybird have you been able to get this resolved?  I am also encountering the same issue.  I have opened a Case with SN but wanted to check to see if you were able to solve this.

Thanks!

Ed

[Hurleybird]

Hi Ed,

I was able to track down my bug and fix it - including stopping future occurrences - but I was not able to make any progress on the behaviour I described above I'm afraid!

[YaronN]

If anyone else encounters "Bad Request. Required fields not supplied" when trying to publish an action in Flow Designer, you might have stumbled on the issue I have found:

Opened Flow Designer and created/saved/published an action while in an Application Scope.
(Action is created as accessible from all scopes)
Later, accessed it, updated and tried to re-publish from the global scope - got : "Bad Request. Required fields not supplied" and action not published.

Resolution: Go back to the scope where action was originally created/published - action will be published correctly.

[dan167]

Thank YaronN this was my issue.