Update default SLA Flow in Flow designer

[Sharon Williams]

I wanted to update the default SLA flow in flow designer to Not send the a notification when the SLA is at 75% and if the incident is a major incident.  I made a copy of the default SLA flow in flow designer.  I added the following new step after the  Wait until 75% of SLA Duration step:  IF Condition

SLA percentage timer is Complete AND Trigger Task SLA > Task SLA Record > Task > Parent > Assignment group > Sys ID IS Not 8a5055c9c61122780043563ef53438e3

This step is to set the condition to false if the Sys ID is 8a5055c9c61122780043563ef53438e3.  This indicates that the Major Incident group has this incident assigned and that it is a major incident.  If this is the case, the next steps to look up the incident record and create the event record should not be executed.

The step to check the percentage timer and the assignment group is not working.

Is there a way to update the flow in flow designer to check for the Major Incident state?  I have not been able to add a step to do this.

See images for details of the 

[Michael Fry1]

You'd probably need to add a lookup for the current incident. Then check if major_incident_state =  accepted.

[Sharon Williams]

Hi Michael.  That is what I'm trying to do, but it is not working.  When looking up the record in the flow, there is no way to select incident > major incident state within the If Condition.  Do you know of a way to do that?  Thanks..