URL target field on Menu Items for Service Portal Header Menu not working

Mitchell Moses
Mega Expert

I am adding _blank in the URL target field and it is not opening the page in a new tab

 

 

I click it and it opens in the same tab

1 ACCEPTED SOLUTION

Utpal Dutta1
Mega Guru

Hey Mitchell,

_blank should work. Have you checked with your Browser popup blocker. Maybe your browser is blocking the popup.

 

Check it and then let me know. Also if it works then please mark my answer Correct and Helpful.

 

Thanks and Regards:

Utpal Dutta

View solution in original post

5 REPLIES 5

Utpal Dutta1
Mega Guru

Hey Mitchell,

_blank should work. Have you checked with your Browser popup blocker. Maybe your browser is blocking the popup.

 

Check it and then let me know. Also if it works then please mark my answer Correct and Helpful.

 

Thanks and Regards:

Utpal Dutta

So I tried with Firefox, IE and Chrome and they all didn't work. I tried it in my PDI and it does work. Now I am trying to figure out why mine isn't working. I am think someone edited the OOB widget or something and now the URL target won't work

Did you check with the browser popup blocker. Please check it.

Mohit Kaushik
Mega Sage
Mega Sage

Hi Mitchell,

I tried the same way its working fine for me. As shown in the screenshot:

find_real_file.png

 

 

Hey what about the other URL like discussion and inspiration in your header menu. Are they working fine? getting open in new tab.

Please confirm that once.

 

Please mark my answer as correct and helpful if it resolved the query and only helpful if it lead you in right direction.

 

Thanks,

Mohit Kaushik

Thanks,
Mohit Kaushik
ServiceNow MVP (2023-2025)