user access issue in dev instance

DhivyaRA
Tera Contributor

‎01-07-2025 01:38 AM

created a new user in all 3 instances, and added all appropriate roles to it but the user is not able to access dev instances remaining can able to access why?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-07-2025 05:41 AM

Hi @DhivyaRA 

 

Look like issue with SSO. Please check user SSO link. 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎01-07-2025 06:08 AM

@DhivyaRA 

this is a SSO issue.

Seems the sso is not configured with correct Idp in dev

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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SumanthDosapati
Mega Sage
Mega Sage

‎01-07-2025 06:09 AM

@DhivyaRA 

Did you check if the email id is mapped with the user record in dev instance? 

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