user access issue in dev instance

[DhivyaRA]

created a new user in all 3 instances, and added all appropriate roles to it but the user is not able to access dev instances remaining can able to access why?

[Dr Atul - LNG]

Hi @DhivyaRA 

Look like issue with SSO. Please check user SSO link. 

[Ankur Bawiskar]

@DhivyaRA 

this is a SSO issue.

Seems the sso is not configured with correct Idp in dev

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SumanthDosapati]

@DhivyaRA 

Did you check if the email id is mapped with the user record in dev instance?