User Authentication Method

[Vivekanandan]

User Authentication Methods:

I wanted to know the key difference between Local Database and Single Sign-On user authentication methodologies. While ServiceNow is a cloud based platform what is the difference in having a local database and external database as all of them accesses the cloud database for access. 

Is it something like you are logging into your account from a different portal or application residing in the database that is away from the ServiceNow cloud? 

[JP - Kyndryl]

Hi Vivekanandan,

Local login means you will have to maintain the userids and initial passwords for all users.  SSO means that you can refer to an external SSO system for the authentication,  so you will not have to deal with passwords at all since it will be managed in the SSO external system.

Regards.

JP

[Allen Andreas]

Hello,

If you're referring to "local database" as ServiceNow username and password, then the difference is the credentials. Are you logging in using ServiceNow username and password that is stored directly in the instance or are you logging in using your organization's credentials and single-sign-on goals across that company instead.

It's also recommended to refer to the documentation as well for more information:

ServiceNow User Account/Password, etc: https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/users-and-...

External Login: https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/integrate/single-sign...

Please mark reply as Helpful/Correct, if applicable. Thanks!