User is not able search in the Approvers tab under RITM

ss123
Tera Contributor

‎04-09-2025 11:47 PM

Hi All,

 

There is an issue from a specific user where he cannot search anything from the Approvers tab under the Requested Item record.

When impersonating the user's account, he's not able to search anything from the search functionalities highlighted below. Note this user has an 'itil' and 'approver_user' role.

 

ss123_0-1744267384699.png

 

Are we missing something on this? Thanks.

 

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ss123
Tera Contributor
In response to J Siva

‎04-10-2025 12:01 AM

Yes, on the search bar, the user can type but when 'Enter' key is pressed, there is no results or simply no action happening. No error message as well.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-10-2025 12:04 AM

Hi @ss123 

 

Is the user searching with the correct name? It might be a cache issue, as it's working for all other users. when user search for approve is condition getting build like this

 

AGLearnNGrow_0-1744268685042.png

 

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