user

DrendaM · ‎01-24-2025

A user is not visible in ServiceNow, but the operations team has confirmed that the user exists in WebPhone and should have been synced to ServiceNow. How we got that user?

Dr Atul G- LNG · ‎01-24-2025

Hi @DrendaM

You need to get the user from Webphone to SN. You can do integration of both like we have integration of AD and SN. or create the user manually in SN.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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DrendaM · ‎01-28-2025

Hi Atul,

Is it not auto-imported through LDAP?

Dr Atul G- LNG · ‎01-28-2025

Hi @DrendaM

If your LDAP is active then it must work.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Mahathi · ‎01-24-2025

Hi @DrendaM,

What integration are you using here to sync the data? Can you explain a bit about it?

Regards,
Mahathi