user

[DrendaM]

A user is not visible in ServiceNow, but the operations team has confirmed that the user exists in WebPhone and should have been synced to ServiceNow. How we got that user?

[Dr Atul G- LNG]

Hi @DrendaM 

You need to get the user from Webphone to SN. You can do integration of both like we have integration of AD and SN. or create the user manually in SN.

[DrendaM]

Hi Atul,

Is it not auto-imported through LDAP?

[Dr Atul G- LNG]

Hi @DrendaM 

If your LDAP  is active then it must work.

[MahathiVeeR]

Hi @DrendaM,

What integration are you using here to sync the data? Can you explain a bit about it?

Regards,
Mahathi