Using Okta integration and local instance login

[kylesocbox]

Our company is looking to employ OKTA for the setup and management of a certain group of users.  Other users we would not like to include in OKTA and we would not even want them to be aware of OKTA.

Currently the users that would be included in the OKTA integration login through the url: www.instance.service-now.com/login.do.

The users we do not want logging in through OKTA use another url path they are provided, which takes them to our service portal.

Has anyone set up a similar arrangement before?  Would this involve installing the Multi-Provider SSO Plugin?

Thanks,

Kyle

[Hussain Kachwal]

Hello Kyle,

I have not implemented the scenario you are looking for in OKTA, but "Group Push" feature might be what you are looking for.

Please refer the below link, if that helps you in your case:

https://help.okta.com/en/prod/Content/Topics/Directory/Directory_Using_Group_Push.htm?Highlight=about%20groups

Kindly mark as Answered or Helpful, if applicable.

-Hussain K

[john_andersen · Accepted solution]

Kyle,

Yes, this would be accommodated by using the Multi-Provider SSO Plugin with ServiceNow.  

Okta has a number of free apps on the store that I helped build for them.   One of these apps helps automate the process of setting up Okta and ServiceNow for SSO.  I recommend you check it out:  Okta Identity Cloud for ServiceNow

There are a number of other Okta apps on the ServiceNow store that may be helpful in the future.  I recommend you check them out.

John

[downingr]

Hi John,

Will the Okta app still work with the New York release? Am looking at all the ways can use MFA when upgrade. Okta is what we want to use, but not seeing where this will be supported for New York.

Thanks,

Rhonda

[Victor Ruiz]

I had the same question and received the following from Okta support:  "The Okta ServiceNow plugin is not required or used for integration any longer on the SNOW side.  The integration will be done using a traditional integration, whereby a service account is setup in SNOW for Okta purposes."