Check for incidents still open after 5 days of creation date and send notification to assigned to manager that "incident is still open".
Community-How do I know a Template was used to create an Incident or Interaction in Agent Workspace?
New to cybersecurity and just really learning ServiceNow. In the CISO office, I have taken over the Microsoft Phishing Attack Simulation available through MS 365 Defender. Currently in our Outlook, we have a button (via Defender I believe) that allow...
Hi Everyone, We've created a flexible VTB with swimlanes, and it seems that we are limited to using compact cards. Does anyone know if it is possible to create a flexible VTB with swimlanes and without compact cards? \ In the configuration tab, Sh...
Could you post a picture of Related lists form link UI action. I am seeing this term here. Where can I see it?
How do I check for an empty value in Flow Designer IF logic? I have a pretty simple situation where I need to check a field on the Assignment group of the Incident record that triggered my flow. If the field has a value then perform Action A. If the...
I'm doing a project for my Service Now bootcamp where we have to make a scoped application. My application is a Movie and Game Purchase Monitor that checks the rating of the product against the age of the buyer to determine whether to permit the purc...
We have no regular schedule for refreshing our test and dev instances from our Production instance. Each time we do, it seems to be a bit of managed chaos. It would seem to me that there should be a way to refresh downward that is totally transpar...
Hello experts, End user portal users without any roles cannot see "groups" on catalog item while raising request. Please advice.
I've created a catalog item with a bunch of variables. I want to make it so "user one" can fill out half of the form and once they submit it, it goes to a group for approval. Once it is approved, the same catalog item with the fields filled out from ...
Hi community, We have developed a notification to trigger when a Defect is assigned to a group. The notification triggered multiple times (x4) with two different reciepents (last three reciepents had the same value), I am trying to figure out why tha...
Hello Community, I'm new to ServiceNow platform, and I have configured the plugins named respectively "Localization Framework" and "Dynamic Translator" I have also purchased an IBM API key, and configured it in translator configurations, created an A...
Hi, I have a flow that will update and close a task (task number 3) automatically based on several conditions. The flow update automatically an asset and then close the task. I need to check from that flow the states of the previous tasks (tasks numb...
Emails configured in email property with outlook domain do not receive emails sent by ServiceNow, only email with Gmail domain. In 'sys_email' shows that the email was sent correctly Outbox account inbox is not full There is no restriction rule in...
Hi Team , We have out of box edm plugin activated which has a subflow " Automatic Creation of Document Task" but when it is supposed to trigger it gives error "java.util.NoSuchElementException: No value present" and also unable to show execution ...
