We currently are in a state where we don't have owners on articles and are not able to edit. We need to set ownership of each article. What have you found as far as pro/cons/gotchas with setup of ownership groups? Any recommendations on selecting gr...
In a background script editor, I successfully ran the following methods to cancel a Flow Designer workflow: var gpa = new sn_ph.GlideProcessAutomation('91dd1c84dbc73b849aab755a8c961993');gpa.cancel('manually cancelled'); My issue is that this method ...
Ahoy, I'd like to ask/search for someone who managed to has the instance's performance (available memory, number of processing nodes, etc.) upscaled. Our instance is suffering from low resources. The instance's performance is - judging by the perform...
When selecting templates to choose from on Knowledge Base, the standard template seems to be the only template that auto-fills in the article body with a preset of information. I'm not sure where to go to view the standard template to possibly edit i...
Looking for a way to have a user fill out a Record Producer and then click submit to generate the record in a scoped application. Once the user hits submit we want the record to be created and have the user to remain on the Record Producer and keep c...
ErrorGlobalServiceCatalogUtil undefined, maybe missing global qualifier error displaying onload of RITM view in Service Portal
Our Tenable integration is creating Unclassed Hardware records in the CMDB, currently the name is being populated with the NetBIOS information and we would prefer to have the DNS name instead. I am looking for some guidance on two things:1. Is there ...
I was wondering if anyone else has run into this issue once upgrading to San Diego. We noticed that if any of our users had the "tags" field added to their list view of the task table (for example My Work), that the cog (to add/remove fields), dropd...
I have a scoped application that that passes data to a MID Server to do some work. To do that work it is necessary to pass a custom password (stored in password2 field) through the ECC queue. The password is contained inside the payload of the ECC ou...
Hello, I have a form that needs to use lookup select box to show the group names that are assigned to the requester. I need to have the lookup filtered based on the "requested for" instead of login user. Is there a way to have requested for as a filt...
Hi, I would like to set default values for few fields through script in record producer which is mapped to same field name into a parent table. Can someone please help here? Regards, Alok
How can I show the Incident Variable Editor on the self service incident view? As a customer using the self service view, they are able to see their incidents and provide updated via the additional comments field. I would also like to be able to sh...
Please Response I am not clear from Docs...
What is the difference between email and email log tables?Also, why do they have a different number of records? Thank you for your help.
