- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-24-2017 09:55 AM
Current password reset functionality only provides you two types of verifications: SMS or Personal questions. Is there a way we can integrate the RSA Token with the password reset process? I have seen many Identity management applications which supports this functionality. Is there a way we can have similar functionality in ServiceNow Password Reset.
Steps:
1. User go to password reset page
2. Form asks for the current pin number and password
3. ServiceNow verifies that with the RSA
4. If successful, user is allowed to change the password.
Solved! Go to Solution.
- Labels:
-
Orchestration
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-25-2017 12:41 AM
Hello Pranav,
The Password Reset Windows Application uses the base-system CAPTCHA service even if the Password Reset application is configured to use Google reCAPTCHA with the web interface. See Settings on the Password Reset Details tab.
As of now RSA is not yet supported.
What I would advise is that you log an incident with support and create an Enhancement Request so that our Developers can check and analyse if this feature can be incorporated in the future releases.
Reference:
Integrate Password Reset with a CMS integration
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-25-2017 12:41 AM
Hello Pranav,
The Password Reset Windows Application uses the base-system CAPTCHA service even if the Password Reset application is configured to use Google reCAPTCHA with the web interface. See Settings on the Password Reset Details tab.
As of now RSA is not yet supported.
What I would advise is that you log an incident with support and create an Enhancement Request so that our Developers can check and analyse if this feature can be incorporated in the future releases.
Reference:
Integrate Password Reset with a CMS integration
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-12-2021 02:58 AM
Hi,
Was this requirement/feature ever released by Servicenow?
Regards,
Geet
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-27-2022 02:03 PM
Adding RSA SecurID verification can be done by creating a custom verification processor script include. How I did it was by using the provided Google Authenticator script as a model. I modified it to make a REST API call to the RSA SecurID server with the username and one-time code. The script used the one-time code from a custom UI macro also based upon the provided Google Authenticator version.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday
Can i contact you somehow, we would like to do it in our company 🙂
