Right click on this gray line only.
Thanks for the reply @Dr Atul G- LNG
I must be clicking on the wrong thing. When creating a new report with a selected table, I right-click and I see this:
Just for fun, I also tried creating an Incident like your example. But when I right click on that, I see this:
In other words, I do not see a "Configure" option.
Any ideas what I am doing wrong? Thanks again.
Dennis
The right click only work in form level not for reports. To create the reports you need to enter the table name manually.
In other words, I do not see a "Configure" option.
Yor are in the self service, please search Incident like this:
If you are not able to see this option, it means you dont have ITIL role or minimum role to access the Incident module.
Please refer the below video
