VIP Incidents and Requests

[Rahul Raja Sami]

We have VIP field in user Table.

when it is selected for any user, in the incident form the caller will be highlighted as below

bbut for Requests it is not showing any indications for Vip Caller

Is this OOB functionality or can we implement the same for requests as well?

Please Help.

[chrisperry · Accepted solution]

You are very close 🙂 -- the name of the Request table is 'sc_request', so you need to replace the instances of 'request.requested_for' with 'sc_request.requested_for'. 

The below script is working for me in my PDI:

function onChange(control, oldValue, newValue, isLoading) {
    var callerLabel = $('label.sc_request.requested_for');
    var callerField = $('sys_display.sc_request.requested_for');
    if (!callerLabel || !callerField)
        return;

    if (!newValue) {
        callerLabel.setStyle({
            backgroundImage: ""
        });
        callerField.setStyle({
            color: ""
        });
        return;
    }
    g_form.getReference('requested_for', vipCallerCallback);
}

function vipCallerCallback(caller) {
    var callerLabel = $('label.sc_request.requested_for').down('label');
    var callerField = $('sys_display.sc_request.requested_for');
    if (!callerLabel || !callerField)
        return;

    //check for VIP status
    if (caller.vip == 'true') {
        var bgPosition = "95% 55%";
        if (document.documentElement.getAttribute('data-doctype') == 'true')
            bgPosition = "5% 45%";

        callerLabel.setStyle({
            backgroundImage: "url(images/icons/vip.gif)",
            backgroundRepeat: "no-repeat",
            backgroundPosition: bgPosition,
            paddingLeft: '30px'
        });
        callerField.setStyle({
            color: "red"
        });
    } else {
        callerLabel.setStyle({
            backgroundImage: ""
        });
        callerField.setStyle({
            color: ""
        });
    }
}

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

[Rahul Raja Sami]

working, thanks for effort 

[chrisperry]

Awesome! Glad it is working for you.

[manish123]

Hi Christopher /Rahul,

I am also facing the same issue, VIP flag is visible on before Requested for field in Request form however the its text color is till showing in black instead of red.

And I copied the entire script from here only.

Any help will be much appreciated!!!

[Rahul Raja Sami]

Hi Manish, Please go through all the steps here, everything is there in this question