Exporting Knowledge Articles

Kristi5
Giga Contributor

So we have a need to essentially bring articles back out of Knowledge... is there a way to export articles to a word document or good format other than just exporting the list of articles and attributes as a table?

5 REPLIES 5

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi,

there is NO a massive action to export the entire Knowledge Articles to DOC.

However you could try the solution suggested below:

https://community.servicenow.com/community?id=community_question&sys_id=a3f07c6ddb2fbb04f7fca851ca96...

It should work...try to create the UI Action and see if you're able to export a single KA in a DOC file.

Hope this can fit your need!

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

JulietChicago
Tera Guru

We to also would like to see a feature to export the articles with images and attachments

Sarup Paul
ServiceNow Employee
ServiceNow Employee

What is the business use case for exporting KA?

Move them between SN instances or to another system.