VOIP Class in CMDB?

[John gmail]

Looking for best practice or suggestion on what class to use in the CMDB for VOIP CI.

We want to start to store the VOIP devices in the CMDB, but not sure of what would be the best class. I could see were this could fall in the network gear class or possible a new subclass under network gear.

Thanks

[Jeff Currier]

I believe this is typically Communication device

 Communication Device

• Wireless Controller
• Phone-VoIP
• Phone-Other

[AhmedK]

This is a good answer for end user devices, but what about things like a PBXes, SBCs, and other service-provider level VoIP hardware?

We created a "Voice Device" class under Hardware. Voice (instead of VoIP), because we also have a TDM network. I'm not sure this is wholly appropriate though. I stumbled across this question because I was looking for better ideas.

[Sumit Maheshwar]

Have u got solution, I am also looking for best CMDB class in CMDB for PBX, SBC and SIP. Kindly suggest best solution to manage this in CMDB.

[AhmedK]

If I were to go back and modify it, I think I'd have any VoIP Hardware under Network Gear. TDM gear should have its own class under Hardware. Any "components" like SIP Trunk Groups need to be in a high-level class organizer similar to Network Infrastructure Item (dscy_net_base) which directly extends cmdb_ci.