VOIP Class in CMDB?

[John gmail]

Looking for best practice or suggestion on what class to use in the CMDB for VOIP CI.

We want to start to store the VOIP devices in the CMDB, but not sure of what would be the best class. I could see were this could fall in the network gear class or possible a new subclass under network gear.

Thanks

[Antoine Bonhom2]

With CMDB Telecom Category plugin, an additional class is introduced : Private Branch Exchange (cmdb_ci_pbx_voice).
Others classes are also inserted for Telecom CI's classification.

[stevemarkovick]

When we started mapping VoIP infrastructure in CMDB, we debated between using “Communication Device” or creating a custom subclass. Ultimately, clarity and downstream integrations won out. Tools like Phonexa helped validate and trace device data, which made structuring the class hierarchy more manageable. A unified model across VoIP and TDM really paid off in operations.