Warning generated when total combined attachment size is under the value of glide.email.inbound.max_total_attachment_size_bytes?

[chaddie1]

Hi Experts,

Bottom Line:

Why am I getting the Warning "Maximum combined attachment size exceeded. (max:18874368 bytes). One or more attachment records ignored." in the email log when the attached documents are sent to my instance?"

Background:

I have the two properties set as follows:

glide.email.inbound.max_total_attachment_size_bytes = 18874368

com.glide.attachment.max_size = 30

I am sending the 3 attachments in an email to my instance with no body/footers etc, subject only. The sizes are as follows

Assessments - London.pdf - 3825 KB

HR Service Delivery - London.pdf - 6069 KB

Performance Analytics - Madrid.pdf - 6819 KB

Total combined attachment size: 3825 KB + 6069 KB + 6819 KB = 16713 KB or 16713000 B 

As the total combined size is 16713000 B is less than 18874368 B, why is the warning message still generated in the email logs?

Cheers,

[chaddie1 · Accepted solution]

Hey Team,

Nevermind, I now understand that the encoding of the attachments increases the actual size.

Thanks,

[Daniel R2]

Hi @chaddie1 - We have the same issue and aware the encoding increases the actual size. What was your solution so you could attach the attachments on the email

[blanca12]

I now understand that the encoding of the attachments increases the actual size.

_____________________________________________________________

Dafont Showbox Adam4adam