Watch List not displaying in Agent Workspace "Workspace" view.

Kevin McGartlan
Tera Contributor

‎08-01-2019 11:23 AM

Hello, 

We have recently installed Agent Workspace into our SN Madrid environment, and are experiencing a whole bunch of issues with implementation. We have added the necessary roles, and activated the ITSM Workspace plug-in too, but we are still seeing issues with form layouts, UI Actions, etc. 

However, we have finally finished the form layout for the Incident Workspace view. I see the field Watch List on the form, but it does not display when we open an incident record in workspace. Does anyone know if this is expected behavior or if there's something else going on? I've checked the different customizations we have on the incident form, but nothing should be hiding that field. 

Thank you. 

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Runjay Patel
Giga Sage

‎01-05-2021 01:18 AM

Hi Kevin,

This is known bug , you can resolve it by following below

steps. 1. Navigate to Workspace Experience -> Administration -> All Workspaces -> Your custom workspace

2. Switch to the tab Workspace Modules and choose Lists

3. In the field Content component choose the component with the tag sn-workspace-list-module in the application @devsnc/sn-workspace-list-module.

4. Save or update the Workspace Module record.

 

 

Learn Agent Workspace from scratch to end with real world implementation and get live project hands-on.

Step by Steps implementation: https://www.youtube.com/playlist?list=PLIGcZxQaeEoj0XXBqTfReQwR44OeDYYb0

This Series help you to understand below topics

  1. How to setup Agent Workspace
  2. Plugins required.
  3. Create Studio application for Agent Workspace.
  4. Lading Page configuration in details.
  5. List Layout and Categories configuration.
  6. Form Layout, Header and Ribbon configuration
  7. UI Actions and notifications.
  8. Global search and Agent assist.
  9. Live Agent chat configurations.
  10. Integrate Connect Support with Agent Workspace
  11. Difference between Agent Workspace and ITSM Agent Workspace?
  12. Custom form for app: UI page, service portal widget or Agent Workspace component?
  13. View and Create Reports in Agent Workspace
  14. For LIVE AGENT where the service desk can access to the chat in back-end? via AGENT WORKSPACE OR CONNECT SUPPORT
  15. Agent Workspace - convert incidents to Request Items and vice-versa
  16. Add Knowledge search in Agent Workspace to Contextual form
  17. UI Action to pop up Email from Agent Workspace
  18. Bar Graph
  19. Open frame API in Agent Workspace
  20. How to use Assignment workbench in Agent Workspace?
  21. Viewing Interaction Records in Agent Workspace
  22. Agent Chat in Service Portal without Virtual Agent
  23. And many more.

 

Please mark reply as Helpful/Correct, if applicable. Thanks!!

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Scott Jordheim
Giga Guru

‎09-09-2021 07:28 AM

Did you ever figure out anything for this? We are running into the same thing a couple of releases later, with nothing noted for it.

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