How to create an icon next to a caller field which displays caller information in incident form
Need to create an icon next to a caller field in the incident form and it should display the details of a caller
Forum Posts
Resolved! Schedule job's sys_id from the Script area of the Scheduled Job
Hi All, I have a scheduled job which will create an attachment in the same job record, is there any other way to get the sys_id of the scheduled job from its own script area: The below script is hardcoded with the Scheduled job sys_id : var attach=ne...
How to change the parent of a table in scoped applications
There is a script (see below) that changes the parents of global application tables but it doesn't work on scoped apps where one could need this function even more. Why would they deny this capability to scoped apps? Hard to understand unless of cour...
Resolved! CC in the email notification not working
I have written an email script to show a specific email address in CC of emails. 1. I have tried writing gliderecord in the mail script and make the CC in the emails calling the ${mail_script:Add_CC} in notifications var user = new GlideRecord('sys_...
REQ cancelled, group approval "cancelled" but approval individuals showing "requested"
Hello,We have a fairly simple ritm workflow for a catalog item with the first step being a group approval. Once the group approval is approved , it moves on to a catalog task.We allow the user to cancel their request if no longer needed or if opene...
ATF - Clicking a button on a pop up window
In ATF I'm trying to create a test that will run through an Incident being Proposed as a Major Incident then Promoted. I am stuck at the point where I can't find the "Promote" button like in the picture below. I'm using a "Click Modal Button" but uns...
Capstone project for servicenow fundamentals course
I just enrolled for servicenow fundamentals self paced learning course from https://servicenow.sabacloud.com I have a query regarding the capstone project which needs to be done in module 6 at the end of the course. How to successfully complete the...
Resolved! Client Script getMessage no found translation the first time
Hi all ! I put the code below in a variable set catalog client script. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var choice = g_form.getValue('u_end_of_service'); var message = ''; sw...
Any option for Smartcard Based Certificate Login when External SSO/SAML options are not available?
Have the requirement to only allow users to log into ServiceNow using DoD CAC certificates.I can get the DoD Root CA certs to use for trusted RootsHave done many searches already however and dont see anyone talking about the possibility of having the...
Flow Designer Get Catalog Variables not working for Multi-row Variable Set
We've set-up a Multi-row Variable Set and we can't seem to use the values from MVRS on Flow Designer Get Catalog Variables action. How are we supposed to utilize the user input from MVRS on our workflow if we can't get the values? Is this a Flow Desi...
@mentions notification to include ticket details
I’m working on changing the @mentions notification to include ticket details like the short description, requested for, Requested by, and assignment details. I’m not very good with javascripting. I’m looking for help to create an email script that c...
Can we import PDF as Knowledge Article ?
Hi, Is it possible to import PDF's with images as knowledge article's body ? Regards, Ayush Saxena
Add catalog items to Order guide dynamically using script (without rule base)
Hi, i was searching for this solution in community but couldn't find. I decided to build the solution by my own. here I'm sharing it.Requirement: This requirement is for new joiner order guide setup. the client come up with list of catalog items and ...
Flow Designer - null at com.snc.process_flow.engine.Operation:89
Hello, I have two tables. 1 - extends Task, 2 - stand alone table. I am trying to create a simle Flow. 1. When a record in table 1 is created as for an approval. 2. When approval is granted create a record in table 2. 3. Wait for record in table 2 to...
Resolved! Access server script option in CSS to set Widget Options
Dear all, I have a question regarding how to access a certain option from the server Script with CSS. the Server Script code is the following: (function(){ var gr = $sp.getInstanceRecord(); data.href = $sp.getMenuHREF(gr); data.target = options....
