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Using Insert and Stay on a Retired KB article

Hi - SNow states that:To reuse a retired article, create a new article with the same content, which is published once approved. A colleague suggested using "Insert and Stay" to easily recreate the content Are there any drawbacks/ramifications to doin...

daveraleigh by Kilo Contributor
  • 1288 Views
  • 5 replies
  • 3 helpfuls

Resolved! Managed Documents Licensing

Greetings, I have a question with regards to the Managed Documents plugin in Kingston. I've done some digging and haven't been able to locate a definitive answer. When reading through docs, it seems as though this plugin does not require an extra lic...

adrianh by Mega Guru
  • 3020 Views
  • 6 replies
  • 4 helpfuls

LDAP Listener - Group Membership issue

Hi all,I'm experiencing an issue with the LDAP Listener.Current setup:1 LDAP Server with 2 OU Definitions:- Users- GroupsThe LDAP Listener runs every 5 minutes, and works correctly for the Users OU.   However, it doesn't seem to run for the Groups OU...

jayr by Tera Contributor
  • 1740 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to get yesterday date

Hi all, I have Scheduled script which creates Event when date field maches to todays date, the event triggers notification. So far works good, but now the demand is to fire the event 1 before the due date, what i need to change in my script to make i...

Yair2 by Giga Contributor
  • 6412 Views
  • 2 replies
  • 7 helpfuls

RITM Creation from Record Producer

Hello Everyone,As part of our Service Catalog one of the available options is "Software Order". Through this form users select the desired software from a List Collector and since there is no extra customization, they proceed to submit.The current so...

ServiceNow on-premise - demo for local installation

Greetings to all,I want to learn ServiceNow on-premise local installation steps for our customers. I will gain experience for important points. (server/db network configuration)I need ServiceNow iso image/trial/guide for this case. Can your suggest m...

aceh1 by Kilo Contributor
  • 26566 Views
  • 19 replies
  • 15 helpfuls

Resolved! How to block new record creation on a table?

We are transitioning people from one instance to another. I want to block new records from being inserted into a few tables, let's use incident, for example, but still allow work to proceed on existing records. What's the easiest way to do this? Can ...

garth by Kilo Expert
  • 4282 Views
  • 4 replies
  • 0 helpfuls

Resolved! OUTBOUND REST message vs Integration Hub REST

Dear all, I have just discover how to sue the integration hub in order to conenct to 3rd party web service provider.Month ago i was integrating Jira Service Desk with Servicenow using simply Rest Outbound message. Does it means that Jira intergation ...

wakespirit by Kilo Guru
  • 2318 Views
  • 2 replies
  • 3 helpfuls

Resolved! Audit history not visible

Dear specialists, I enabled auditing on the asset table, because I want to see what the original location was of an asset. When I check the audit history however, I don't see an entry for the location field. The location field is a reference field, c...

Christophe by Tera Contributor
  • 1664 Views
  • 1 replies
  • 1 helpfuls

Resolved! Encrypting a file

Using Madrid, what alternatives is there to encrypting attached files? I'm not interested in using Edge Encryption, but more the built in platform encryption.  Is this something I can test on my PDI?

Assign Feedback to the knowledge managers

HI,   Today for feedback "If an ownership group is assigned to the article, the feedback task is assigned to the manager of the ownership group. Ownership group managers can reassign tasks to another group member, or group members can assign a feedba...