Customer Support Manager is wanting a pop-up to show a list of incidents for the selected caller. So when a tech enters the customers name in the caller_id field, a report will pop-up grouping that customers Incidents by the Incident state. We basica...
Hi,We have some confidential records in the dmn_demand table that are only accessible by users with a certain role. When we clone production over to our sub-production environment, we would like these records to be excluded because our ITIL users ha...
Hi All, Can someone help me to correct email script for RITM Number Link. My notification is running on Catalog Task table. Whenever An RITM is commented, An email is getting triggered I want to add RITM link of service portal in email notification. ...
Regarding User Criteria on the Service Catalog. Is the API that ServiceNow uses to validate that the current user is entitled to view and order the catalog item accessible via server-side scripting? If so, is there any documentation on it?I have wrot...
SCCM-Servicenow Integration Integration with SCCM was working fine till SCCM version Microsoft SCCM 2012 v2. Post SCCM upgrade to 1702 SCCM integration has started failing with error.Object V_GS_SN_SAMP_ADD_REMOVE_PRORAMS_EDITION" does not exist. I...
Is it possible to configure our instance so that emails are only sent to specific domains i.e. @nationwide.co.uk, @capgemini.co.uk, etc i.e. we want to restrict the system so emails are only sent to a 'whitelisted' group of email domains, is this pos...
How to get certificate authority/root/server/ certificate for servicenow. I need to provide server SSL server certificate to third party so that it can integrate with servicenow. The certificate I get from web browser lockpad (for SSL) is only valid ...
Hi all, I have some images that are stored within (ServiceNow > System UI > Images) and I would like to know how to display these images on a carousel activity. Is there any better place to store images to be used on SNow VA? (function execute() { ...
Hello, can someone let me know, what is the pricing for the integrationhub or where I can find information about the pricing? Best regards André
The Delivery Time value in the Service Portal for my offboarding catalog item displays a different value than what is showing in the Service Catalog. The Service Catalog is correct; 3 days. The expected time in the workflow is correct also. Does the...
var decodedContent = GlideStringUtil.base64Decode(content);var gsa = new GlideSysAttachment();var attachmentSysID = gsa.write(grTarget, fileName, contentType, decodedContent);Where -"content" is base64 encoded text for the attachment file."grTarget" ...
Hi, I have a service portal that has a modal widget. I have added the link properly but when I click to test it the result is void(0). To verify I copied the link and tried to open in a new tab but it is void(0). Overall is not brining the URL link I...
Hi All, I have to disable attachments on client script using g_form.disableattachements(). This is working on instance only though i selected UI type as 'All'. This is not working in service portal form widget. Using atrribute 'no_attachement' it i...
Afternoon all, My brain hurts and I've looked at too many forum posts and am now very confused.... What I want to do is... I have a drop down choice list (called u_work_load) with various options, name:"V.Low" Value:1, Med (2) ,High (3) , v.Hig...
Hello Friends, I would like to get the suggestion/recommendation on what to use - Flow Designer or Workflow Editor (Orchestration)? I can see that Flow Designer has the capability to carry out almost all of the activities which can be done in Workflo...
