Hello, I'm trying to use the out of box count widget in our new service portal site. I'm running into an issue however with sending the user to a list of records when they click on the count. I'm able to get a count of records using the query and ta...
Is there any limit that can be configured for Update All or Update Selected context menus? On our istanbul-09-23-2016__patch3-hotfix0a-03-17-2017 instance, if I selected more than 200 records, the Update All or Update Selected option just show a blan...
We have a CMDB where we have integrated third party discovery tools that has resulted in duplicate cmdb_ci_db_instance CIs. They have relationships back to the Server CI they run on and many have different kinds of tasks (Change and Incident) to both...
After Closing the incident, our Clients want to get Survey notifications with Thumps up for all ok and thumps down for not satisfactory. Can we add Thumps up / down in Survey notifications?
Management is trying to implement a rule in the organization that assignment groups must "respond" to an incident within 24 hours of receiving it. Not necessarily resolve the incident, but just acknowledge to the end user that their ticket is being...
Hi All,I want a list of all Classes whose Base Class is "cmdb_ci". Please help me how can I get the list.Thanks & Regards,Preety
hi all,In a custom scoped app "Feedback", I have a custom table (extended off Task) for feedback records (let's call this the parent table). I have a 2nd custom table (also extended off Task) for the tasks assigned to a feedback record (let's call ...
We would like to pre populate suggested favorites in the navigation pane. I could not find a place to do that except for the mobile interface.
Hi AllHas anyone integrated the Epic Help button with ServiceNow? Our Clinical support team now receives Epic tickets from users that create the request with the Epic Help button. Inside Epic there is an envelope icon our users hit and it opens a t...
Hi All,Can anyone tell me how I can change the banner colour on the login page on my Instanbul (U16) instance?I changed the "Header background colour" in System Properties > Basic Configuration U16 to a lighter colour to match my dark coloured logo o...
I am not using a watermark to update an incoming email - I'm actually going through a glide query and updating it that way.Because of this, the target is empty (even though the email is updating the record). This causes all the attachments on the ema...
I'm working in creating a catalog task. Inside of my workflow, I would like to add an email notification to the user if they are not able to fulfill the request. I'm not sure how to implement this.I used a notification inside of my task but It doesn'...
I have a document I need to add to our knowledge base and it has links to UNC file paths in it. I need to be able to preserve these links inside the KB article. Everything I have tried has failed. just copying the link takes me to a web page an...
Hi,Can I remove this preview link (which does not do anything anyway) from the items list?The value of glide.sc.auto_expand is set to 0. I changed it to 1 and then back to 0, just to make sure. Preview is still there.Currently on Helsinki patch 6, UI...
Hi All,We are planning to integrate SCCM with Service now using plug in "Microsoft SCCM 2012 v2 (4.1.0)".There is a provision to setup 'Run as' user in scheduled data import - "SCCM System 2012 v2 Import".Kindly let me know which Roles we need to pr...