What do you call the backend of ServiceNow?

David Casper
Tera Guru

‎12-05-2018 06:58 AM

So our team is trying to determine how to distinguish between the two main parts of SNOW. You have the Service Portal and the....

This is where we are stuck. Service Manager was what I thought it was called, but I haven't found that is any documentation. I looked at some intro docs and I see 'Platform UI' - https://docs.servicenow.com/bundle/london-platform-user-interface/page/administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html

Just trying to create consistency so all users know what we are referring to when we talk about the back-end. Would like to go with what SNOW calls it if they have it defined.

All suggestions welcome!!!

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Jeff Currier
ServiceNow Employee
ServiceNow Employee

‎12-05-2018 07:03 AM

I call one the Service Portal and the other the Platform UI

ServiceNowSteve
Giga Guru

‎12-05-2018 07:04 AM

We also just call it "The Platform" or like Jeff said Platform UI or even ITIL Platform.

jarodm
Mega Guru

‎12-05-2018 07:29 AM

Agree with the other comments... we call it the UI or Platform UI.

Brian Bouchard
Mega Sage

‎12-05-2018 07:47 AM

We call it the Platform, or if I'm trying to distinguish between Service Portal and the Service Catalog, we'll refer to the Catalog as the CMS.