Walk-up OOB notifications are not working for interaction created from appointment
Why OOB walk-up notifications are not working for interaction created from walk-up appointment?
Forum Posts
How to set up Decision Table to create catalog tasks in Flow?
I want to use a decision table to determine which catalog tasks need to be created in a flow, but I'm struggling with how it should be set up. The catalog item is for a specific software and has an "Action" variable, it's a select box with the choice...
Evaluate Current Logged in User in ACL
Hello I am trying to write a acl where the Current logged in user can only read the records if their department has a district code of "FLO". The field would be user.department.u_district. How can I evaluate if that is true in a ACL?
How can someone access a report through and API or endpoint
We have service catalog items with variables. We want to make the resulting records available to our enterprise data warehouse but we seem to only be able to get them the correct simplified dataset in a report. So the question is can someone programm...
Templates to build interfaces with Jira
Hi, Whenever a new integration is setup between Service Now and any other tool like JIRA, similar questions would be asked around which fields to map, direction of data, where it is mastered, access controls etc... I wonder if anyone has any document...
UI action for create standard change from Catalog task
I am trying to add the UI action "Create standard change" from Catalog task. Below is working and displaying the standard change list but it updating the 'parent' field on the catalog task with the change number created. How to not update the change ...
Timeouts for widgets in a dashboard.
I can't seem to find anything on configuring timeouts for widgets within a dashboard. I have a report that works, but just takes longer to run that the timeout established for a widget on a dashboard. Is there a way to configure timeouts?
Inactivity Monitors on problem is not working
I have created a new inactivity monitor on servicenow for problem table with simple condition updated before last 5 mins and priority is p1. I know that if the condition matches it triggers the event problem.inactivity. For the same I created a notif...
Adding Manufacturer to Asset list Table Columns
I am trying to add Manufacturer to the Table Columns for the list view of the Assets table similar to how Vendor is available or Manufacturer being available in the CMDB list view. However whenever I attempt to add it the system automatically makes t...
Service Graph Connector for Infoblox
Are the IP Network Subnets, Managed Networks, and IP Pools all pulling in from the same source table in Infoblox?
Resolved! Business Rule to Assign Role on Insert into sys_user table with conditions
I have a request alter code for assigning as specific role to a user when inserted into the sys_user table. My current code works as expected but it's applying to "all users" inserted and now I need it to filter out specific records. Current Code:(fu...
How to Change Background Color of Help Tag Container
Hey Guys, I've been asked to change the blue background in the expanded "more information" box on a catalog item.We are using a custom theme built in the Theme Builder.And I can't figure out the name of the background element as it relates to the nam...
Has any developed something like Personal Notes?
Thinking about creating a feature in KM for SN and would like feedback from the community. I was thinking it would be helpful to be able to add personal notes in ServiceNow - not from one person to another, but like meeting notes or tips and tricks l...
I need a simple explanation of some terminology
Basically, I’m studying for the CSA exam, and really need assistance. But if you could please simplify, because I still don’t understand someone else’s explanation to my query. Basically, I’m confused with what is meant by accessing fields on related...
Whenever attachment attached to requested item, requestor should notify
Hi All, I have a requirement to notify requestor and watchlist users whenever attachment is attached in the requested item with attachment .(not all attachment which is the latest one or uploaded latest). Please help. Thanks,Sam
