Unable to attach image file in compose email
Getting below error while uploading image file in the Email Client Template. I am trying to upload .jpg or .png files
Forum Posts
Fix Script that is supposed to loop and update 3 records is only updating 1 record
Hey Everyone, I am trying to create a fix script that will update the category field from operational to strategic.I have built the below query and I build my filter on the demand table as the encoded query.var gr = new GlideRecord('dmn_demand');gr.a...
ATF - Is there a way to assert a variable was not set on a select 2 dropdown variable?
OOB set variable value(SP) doesn't have an assert that the variable was not set. There are situations where, user clicks the variable dropdown and selects a value and a value is not expected in the dropdown. If it is expected then the set variable va...
Resolved! Next Experience UI Banner Announcements Non-Dismissable
Love the idea of the banner announcement but I have a legal requirement that a banner stays up the entire session and can't be dismissed. Would rather not do it via a global UI script but use banner announcements instead-- but don't see a way make it...
Is it possible to call a widget when user click Submit button?
Hi everyone, We have many catalog items in our Service Portal, and we would like to call a widget for feedback when a user clicks the Submit button. In the example below, the widget is the awesome Feedback app, from Automize AS.We would like to impr...
Resolved! How to pass Access token for outbound call in flow action?
Hi Community, We have created a custom flow action with a Rest step for an outbound call. We are using OAuth 2.0 for the authentication so, just wanted to know when making a outbound call, how an access token is passed?Is it automatically done via Co...
please help me how to extract incident by using servers
Hi All,We need the total number of tickets received from last 12 months by using servers.How to extract it Thanks.
How to restrict Knowledge base based on sold products
Hi All, I have a requirement to show the Knowledge bases based on sold products.I have added the below script in user criteriavar con = new GlideRecord('customer_contact'); con.addEncodedQuery('accountISNOTEMPTY'); con.addQuery('sys_id', user_id); co...
Dynamic encoded query on 'opened_by' field from Incident table in before business rule not working
Hi everyone, I am trying to create a business rule that runs before the incident table is loaded and queries only the records that are opened by the current active external user. I've tried using an encoded query with a dynamic condition, but it does...
Service Now adaptive authentication and OAuth
We are currently testing Adaptive authentication and have noticed that APIs that use OAuth does not work when the "Enable Authentication Policy" is true. I have tried connecting Via postman by following instructions here - https://support.servicenow....
Resolved! $sp.getStream() not returning all entries
I have a customized ticket conversation widget on the case table. I get the entries using the line data.stream = $sp.getStream(data.table, data.sys_id); The internal servicenow UI shows the case has 102 Comments (client visible) entries order desc on...
Resolved! Redirect users without ITIL role to Service Portal
Good day. I'm trying to accomplish such configuration in Kingston release: 1. If the user has role itil, then redirect to navpage.do\UI16 2. If the user has some roles but not itil, then redirect to Service Portal There is OOB SPEntryPage script, but...
Resolved! Why am I being redirected to App Engine Studio from my instance?
Hi I am using the link: https://dev101419.service-now.com/ But as soon as it loads, the page redirects to: https://dev101419.service-now.com/now/appenginestudio/home Not sure why, so I cant access my instance. I am very new to servicenow. Any hel...
