When retiring cis, there's no OOB automation that handles these relationships? We have to create our own business rules to the upstream relationships? When retiring a server, the application services also need to be retired unless migrating and if m...
Hi,We're experiencing an issue in our ServiceNow Instance (Tokyo) whereby multiple Virtual Machine Instances are being discovered with the same name as separate CI records. e.g. we have 5 instances of V-P1XXXXX and 5 of V-P2XXXXX I can't understand w...
I want to add a workflow to an order guide. I can attach them to the individual items in the order guide as well but I prefer having one master workflow that will create tasks based on the items in the cart. Some are dependent on another and it would...
I want to know how many users are using Now mobile app and agent workspace. Is there an easy and proper way to check this?
I have records in a table in a scoped application that I would like to copy to dev on a regular basis for testing. Currently, I do this manually using export XML/ import XML, which works great and keeps the sys_id's the same on both instances. Beca...
Dear all, By running a practice test on admin ServiceNow, the below question makes confusion to me, If any one know the answer please clarify. Out of the below listed applications, which will not run natively on smartphones-Workflow-User administrati...
Hello everyone. I'm editing the property glide.ui.session_timeout to 2 minutes for testing but my current session doesn't expire. Someone know why ?
Hi, I recently discovered that one field of a table is missing (has been deleted). I discovered that the first time an error occurred because of a missing field is on 8.4.2023. I cannot find any update (sys_update_xml) that deletes the field. Is ther...
When I create a new article in Knowledge the 'valid to' date autopopulates exactly 1 year from day of creation. This does not correlate with my article validity or any article validity in my Knowledge Base. What can I do so the article validity day I...
We would like to change the titles of the Chevrons at the top of a project inside ServiceNow. 1. Is it possible ? 2. If so is it a per user change or global? I've added an attachment and highlighted in yellow what I am referring to w/respect to the...
Hi,I need to use a list of Web-service that use an authentication by OAuth2.0. So I have register on our ServiceNow instance the application by the Application Registry (oauth_entity) and so I have obtained also the OAuth Entity Profiles (oauth_entit...
Hi All, I need to have a suggestion to understand how I can correct o delete an index on a table of the CMDB. We have create an index on "cmdb_ci_appl" to a field that is part of "cmdb_ci" .I can see it by sys_index table, but I can update/delete it....
Hi All, I have a requirement to generate an XML file with specific format and place it in MID Server. Requirement is as follows: 1. Query sys_user table to get those records where Active=false and Updated_on=Today.2. Based on the result set, get the ...
Certain tables have prefix like hr_, which kind of table has a name that starts with a custom prefix. a. excluded table b. scoped application table c. system table d. Explanation table e. xray search table
I'm trying to grant impersonation rights via the 'Impersonator' role to some ITIL users. However, it doesn't seem to be working. Is there any other roles required?