What do you call the backend of ServiceNow?

David Casper
Tera Guru

So our team is trying to determine how to distinguish between the two main parts of SNOW. You have the Service Portal and the....

This is where we are stuck. Service Manager was what I thought it was called, but I haven't found that is any documentation. I looked at some intro docs and I see 'Platform UI' - https://docs.servicenow.com/bundle/london-platform-user-interface/page/administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html

Just trying to create consistency so all users know what we are referring to when we talk about the back-end. Would like to go with what SNOW calls it if they have it defined.

All suggestions welcome!!!

6 REPLIES 6

David Casper
Tera Guru

I'm trying to avoid calling it just 'platform' because that is too generic. What platform ...lol...Platform UI I think I could work with though

Agreed.  I think both just UI and and just Platform could be misunderstood.