What does Type 'Excluded' mean in a Schedule Entry

[steveturley]

Just making sure our bank holiday entries are sorted and came across this. Should the type be set to 'Excluded' when you wish SLA's to pause on a schedule entry?

[Maik Skoddow]

Yes, exactly!

Maik

[Ashish21 · Accepted solution]

Hi,
Excluded type means it Excludes time periods from SLA counts.

Please refer below article.

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/time/reference/r_ScheduleEntryFields.html

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