What is Persona?

[sarab]

Hi everyone,

Can anybody please tell me what is Persona in ServiceNow and how can we create and use it. Do we need to activate any plugin or enable any property fro using them?

I am unable to find any helpful article or video related to this.

[sarab]

Hi, 

Thank you for your valuable inputs. Can you please tell me where to create this persona first and then continue to define group and roles.

[Hitoshi Ozawa]

You don't create Persona in ServiceNow. It's just used to define groups and roles that you'll actually create in ServiceNow.

[sarabjeet]

so where can we find this persona in system.

[Hitoshi Ozawa]

There's no persona in the system. It's just an abstract concept that you can use.

Only groups and roles are in the system.