What is the plugin used for ServiceNow documentation https://www.servicenow.com/docs/?

[OrlinR]

I assume that https://www.servicenow.com/docs is implemented on the ServiceNow platform.

Is this functionality also available / offered to the customers?

Is it a plugin?

Thanks.

[Dr Atul G- LNG]

Hi @OrlinR 

For customers, its Knowledge management.

[OrlinR]

Thanks for a quick reaction.

In KM module I cannot find the breadcrum navigation - i.e.

Home->Building Applications->developing your application->..etc

KM does not seem to have the Table of Content view possibility on the left side, the watch, save PDF, Share, Like and Print options on the upper right, etc.

We are using Xanadu.

Am I missing something? Thanks.

Rgards,

Orlin

[Dr Atul G- LNG]

HI @OrlinR 

The KM product we are using is not the same as what is shown on the docs site. The docs site has more customizations built on top of the KM module. So, achieving a 100% match in behavior, look, and feel between what we see on the docs site and what we have in KM is challenging.

[Simon Hendery · Accepted solution]

Hi @OrlinR 

ServiceNow developed the Docs site using its own Knowledge Management app, and its Service Portal framework, with significant customisation. 

So it is a ServiceNow solution, but multiple plugins were used and a lot of development time was required. 

Long story short:Customers could implement something similar, but it wouldn't be as simple as installing a plugin.