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‎03-21-2022 09:00 AM
What is the purpose of Order Guide in Service Catalog?
How it is different from a catalog item?
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‎03-21-2022 09:02 AM
Using Order Guide, multiple items are ordered together.
Order Guide submits a single request that generates several items(RITMS).
Usually a catalog item is a single RITM
Example: Starter Request - Which may consists of several items like laptop allocation, email allocation, Peripherals etc
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‎03-21-2022 09:02 AM
Using Order Guide, multiple items are ordered together.
Order Guide submits a single request that generates several items(RITMS).
Usually a catalog item is a single RITM
Example: Starter Request - Which may consists of several items like laptop allocation, email allocation, Peripherals etc
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‎03-21-2022 09:08 AM
Thank you
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‎03-21-2022 09:18 AM
Hi,
Just to provide this for yourself and future readers, it's always best to point to documentation when we can.
Order guides are described and utilized as follows: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-managem...
Then above documentation explains all that as well as how to create one, etc.
Your "shopping cart" can order multiple items together as well, under one request, so that definition alone wouldn't give you the full context.
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