What kind of apps did you build on Now Platform ?

[kozy_f]

I'm interested in using NowPlatform.
Before purchasing license I would like to know what kind of apps can be built on this platform.
Please let me know any application example you build on this Now Platform.
Also, were there any functional limit you faced during building apps ? Please let me know if there is anything I need to be considered.

[Prasun]

Hi Kozy,

There are numerous scopes of using the NOW platform to build business application. You need to identify the business needs/problems, then you can work on the solutions for those business problems using NOW Platform.

Lets assume your company want to simplify the Claim Management process for the employees. You can use the NOW platform to develop an application to simplify the process.

1.  You can develop a portal where different types of Claims can be submitted

2. You can enable chat support to the user to help with the claim management.

3. Enable FAQ to guide users (Knowledge Base)

4. Set up approval process for the Claim

5. Set workflow to assign task to the finance and different teams

6. Set up reporting for the claims submitted for review

7. Set budgets for the business functions.

8. Set Reminder emails, notification for each steps.

9. Create Surveys for the claim process to get the employee feedback.

10. Enable easy tracking using Mobile devices.

Like this, you can address numerous manual business processes to automate and simplify. But for that you need to identify the problem of the organization and whether that can be addressed using business apps or not.

The only drawback of the business apps is the licensing. You need to be very clear understanding of the licensing model for the Custom app you want to build and get it clarified from the ServiceNow Account Manager for your organization.

Hope this helps. Please mark helpful or correct if helps.

Regards
Prasun 

[siva_]

Hello , 

There is a ton of information maintained by different bloggers and servicenow in itself. 

There is a very active community as well. 

To get an overview of what servicenow is why its good to use it in the organization please have a look at these links 

https://www.scnsoft.com/blog/servicenow-ticketing-and-beyond

https://www.softwebsolutions.com/resources/servicenow-benefits-for-modern-enterprises.html

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/wp-benefits-of-cloud.pdf

https://blog.vsoftconsulting.com/blog/5-reasons-your-company-should-use-servicenow

Hope this helps. 

Mark this as correct if it really answers your question

Thanks,

Siva

[Sunil B N]

Hi Kozy,

I don't see any limitations within ServiceNow. You can build applications from simplest to most complex ones.
Now Platform gives you lot of power to build and integrate application across pillars. 

The above pic clearly represents how each at layer ServiceNow helps organisation to work better. 

If you are tech savvy, I would strongly urge you to get a dev instance and play around within instance.
You can avail one here. And you can build business applications with minimal coding.

Cheers,
Sunil B N