What role do I need to give for a RITM to be approved?

lisawhimperley
Tera Expert

‎05-11-2018 02:25 AM

What role do I need to give for a RITM to be approved please? 

We have a user which is ITIL but the approval dropdown is currently greyed out. 

 

Thanks,

Lisa

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Deepak Ingale1
Mega Sage

‎05-11-2018 04:17 AM

You will require to grant approver role to user if wants to approve request from UI.

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