Team, We are starting our ServiceNow transformation (from legacy platform), ITSM, ITOM, CSM are scoped for Phaes1.( due to resources concerns we are using phased Approach ). GRC/IRM, Sec Ops , HRSD are scoped for 2nd phase. Mgmt. wants to bring Now ...
Hi Team,I need help in below requirement.I need to set priority on basis of combination of impact and urgency as usual. I have set the combinations on dl_u_priority table which is in Global scope.I want to set the combination on a separate incident t...
We have a requirement to add a new button in HR agent workspace 'Create HR case' page and when access should take the user to a page where they can select record producers and submit a request. On submission it needs to redirect the user to HR agent ...
Greetings!I wanted to see how we can create an Automated Test Framework ( ATF ) for Transform Maps. Looking for ideas or examples. Thanks!
Will the "Next Experience UI" (Polaris) be mandatory for everyone at some point in the future? If so, when will that take place?
In the incident table I want to update 'state' to closed from new using business rules.(function executeRule(current, previous /*null when async*/ ) { var inc = new GlideRecord('incident'); inc.addQuery('state=1'); inc.query(); while (inc...
Hi All,I have captured all changes in the default update set by mistake, how to copy all the changes in the correct update set.Request you to help.
How we can transfer user (Same sys_id) from one instance to another automatically without import and export.
While running through the Instance Security Hardening guide (/isc?id=security_hardening), our instance was identified as being non-compliant for "Check Unsanitized HTML". The ISC guide says that this property is controlled by 'com.glide.security.chec...
Hello Community,is somebody using one contact with multiple accounts with CSM portal?I have created some contact relationships, however I would expect that when a customer logs in to csm portal, it would ask which account does he/she wants to use?Or...
The 'Edit' button on the top right of a Knowledge Article is causing confusion. It seems enabled for ALL users if they have the ability to edit articles in that KB.Why would a user who is not the author or KB owner be able to edit an article (they ...
Hi Community! I've seen a few old threads for this requirement previously in the community, but I didn't see any solution provided yet. I wanted to know if there's possible to merge multiple PDFs attached to a record into only one PDF and how can I...
Is it possible to dot-walk using a reference variable in a report? I've tried using reports that point to a database view (sc_task and sc_option_item_mtom tables), a variable log report and sc_request_item however cannot see how to dot-walk using a...
Hi Everyone, I have request wherein list layout should be configured according to the users request. I am trying to configure the list layout but after saving the changes, i couldn't see the new changes applied. Can someone help me on this? thanks
Hello, I have an issue with uploading KB articles. when I tried copying from word file to body of KB article, its changing the layout and images are misplacing and going down under the text. I tried with different layouts but not worked. Is there any...