Resolved! View Latest Version in Knowledge V3
Hi!How can I reorder this version in knowledge? This causes my knowledge v3 to be unable to display the final version. I need a solution that can handle this problem.Thanks!
Forum Posts
Resolved! Enable Versioning
Hello everyone!I have a question: why does this.isVersioningEnabled() return false? when I have configured it like this:
How to avoid duplicate records for Services and Offerings?
Hello,Our service portfolio owners are creating duplicate Services and service offerings.OOB I dont see any control on this. With same NAME, you can create multiple Business service records. Q1 - We are planning to 'NAME' field as unique in dictionar...
Resolved! Clean the demo and test data prior to Go Live
Hi everybodyI am hoping to find a clear procedure to remove any transnational data (so Incidents, Problems, Requests, Changes, Tasks...and I'm sure a number of others) from the instance.For example, when we are about to Go Live, how do I efficiently ...
Resolved! Send Email Through Flow Designer
Hi I want to send email through flow designer but I'm facing a issue. You know we use ${URI_REF} when we're sending Link to that record but same thing won't work for flow email body so i tried one community suggestion but couldn't achieve it.Please ...
Resolved! Need to add another field value to the kb_view UI page
I have a requirement that involves adding an additional field to the top section of the kb_view ui page. Currently the Article, Published and Last Modified fields are available on the page. I need to add a new field called Role, then query the Kn...
Transaction Log - How to discover the record that generated a specific transaction log entry?
Hello Community,I'm looking to the transaction log and I see some log entries from the agent workspace that have a high response time compared with the average (average is 2 seconds, I identified two with 13 seconds).When I open the transaction log e...
Best Practices around Log Shipping
Customer wants to export all critical logs to their SIEM primarily for Audit and retention. We have the following optionsw:Option 1 ) Export log tables on a daily basisThe concern is that since we are speaking huge volumes of data, this can have perf...
Resolved! When the navigation menu is pinned, where is that stored?
When we go to the new Next Experience UI for San Diego, we want to ensure all users have the Navigation Menu pinned by default. Where is this being stored?I tested with multiple browsers and I see it's stored server-side, but I can't find the table w...
Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields
How do I Highlight VIP Users on "SCTASK" for 'Requested ' and 'Requested For ' fields.
Resolved! Increase width of the Virtual Agent chat
How to increase the width of the chat window for the Virtual Agent? Is it possible to do this both in a portal and in the Virtual Agent Designer Preview/Test?
How to Update Subscription Management dashboard? I have never had any hands on in it. Help?
Hi, I want to update the subscription management overview dashboard. Any video or article that explains with the navigation and steps would be helpful. I meant practical demo. Thanks,Vaishnavi
Resolved! Security rule grants access in form/list but not in related list
We created a m2m related list for a client between Applications and Knowledge Articles. I then created a couple security rules: One for table level and one for all fields in the m2m table, they both use the same script that checks if the user can rea...
Content Publishing Organization Chart filter - Help filtering users...
Good afternoon, Experts. We are looking to utilize the org chart widget from Content Publishing app as an employee directory. The problem is, the employee search field searches all active users. We have multiple types of users. customers, dealers ...
Resolved! Trying to uninstall an app without updating first but the menu is missing...
There's an app installed in our instance, "PagerDuty Platform for Real-Time Operations". I need to uninstall the app, but I can't, presumably because an update is available. I don't want to update an app that I want to remove. Is there another way to...
