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Hi Team, I would like to know the best practice regarding update sets and cloning. I understand that "The best practice of handling "update sets" is by exporting these to xmls and then importing them after the clone." What should we do regarding in p...
Hi All, We have reciently upgraded our Dev environment from London to New York. Post the upgrade one of the Catalog Items are not accessible from the service portal but work fine under tht 'try it option. On checing the Web Console - Browser UI Logs ...
Hi there, Our Knowledge Manager created 200+ articles in a new Knowledge Base in our Production Environment, and now would like them in our Test environment. This work was done backwards, (usually we do Dev to Test to Prod using Update Sets) but un...
As we know that SN is a cloud based solution. However, SN has an option of On-Premise solution as its offering. Now, technically, will SN1) just host the web-server in customers premise and the database is on SN premises2) Host a web-server and a MID...
I am trying to find a way to create a multiple choice check box, without using a label. I need to make the question mandatory, but by using a label and creating check boxes, mandatory does work correctly, and customer cannot submit the catalog item...
Hi everyone! Recently, it was 'announced' that all IT requests for services will be entered and fulfilled through Service Now. Yay!! The fine print -- they want one form. Zoiks! Let me add a few numbers here... we have ... roughly 30 services ...
I am looking for a way to be able to give access to the CMDB for IT users to be able to modify fields, such as Manufacturer; OS Version; Supported By; Support Group and many more. I have attached a screen shot of one of the CI's. These users all ...