what's the differene between the Watchlist and Following (Jakarta version)

[kimssim]

The difference between the Watchlist and Following features is not clear. I need to clearly understand what information will be sent based on the feature selected to determine which or if both option should be triggered.

[Jaspal Singh]

Hi,

Watch List is intended for Notifications (emails and/or sms) and Follow is intended for subscribing to a record on the Connect Chat.

In addition, you may refer below links

Watchlist

Follow

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[kimssim]

Thank you for the useful explanation. I'm still a bit confused about a couple of points.

1. Watchlist - I've been told that there were two versions of the Watchlish. One that is customer facing and the other that is internal and updates users watching that need to stay up-to-date on updates made in the Work Notes

2. Per a fellow teammate, I've been informed that users who Follow a record will also obtain email notification. There's not indication of that in the link provided in the original response. Do you have any insight on that?

[Jaspal Singh]

1. Watchlist - I've been told that there were two versions of the Watchlish. One that is customer facing and the other that is internal and updates users watching that need to stay up-to-date on updates made in the Work Notes

[Jaspal]: Yes, that is exactly what it is used for.

2. Per a fellow teammate, I've been informed that users who Follow a record will also obtain email notification. There's not indication of that in the link provided in the original response. Do you have any insight on that?

[Jaspal]: 

If you have any notification set up that is triggered on comments or work notes updates field then it would trigger notification.

Thanks,

Jaspal Singh

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