Optimizing ServiceNow Workflows: Any Pro Tips?
What are your top tips for optimizing workflows in ServiceNow to boost efficiency and streamline processes? Share your insights and best practices!
Forum Posts
Where is the most recent 「ServiceNow Platform SOC 1 Type 2 Bridge Letter 」?
Where is the most recent "ServiceNow Platform SOC 1 Type 2 Bridge Letter " ? I already could find the pdf file of "ServiceNow Platform SOC 1 Type 2 Bridge Letter 09-30 2021.pdf ”.
Roles, Customer Service Management
Hi,In CSM portal, when we impersonate user with role sn_customerservice.customer, there are no records visible in All cases, Action needed, My cases, My case tasks, My requests. And when it comes with a user with role sn_customerservice.customer.admi...
Resolved! OnCellEdit client scripts in Workspace
Hi everyone, Do onCellEdit client scripts work on lists in Workspace at all? I've tried onLoad, onChange and onSubmit and they work, but I can't get onCellEdit scripts to work in Workspace. I want to bring up a confirmation dialog box on a cell edit ...
Resolved! has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.
I created a test scripted rest API and trying to call that from the javascript. However, I am getting the following error message. However, I don't get any error when I call that URL from POSTMan. ScriptedRESTaspx.aspx:1 Access to XMLHttpRequest at ...
Delete first n rows of excel attachment
Hi, I am trying to import an excel file with header starting from row 10. The problem I am facing is there are merged cells in first 9 rows that are causing parsing issue as shown in the image below. My question is, is there a script I can use in ...
Guided Tour the Triggers on a specific STATE of the record/form?
I have a Guided Tour that works on all Change Requests. But I'd really like to have a way of parsing the Guided Tour into smaller tours. For example, based on the STATE of the record, a Guided Tour to create a New Change and another Guided Tour on Re...
Resolved! Next UI option to disable in future versions
Does anyone know how long this option to disable Next UI will be available? I see this option for Vancouver but wondering about future options.
Resolved! Assignment Group Condition - Please help
Heya, I have a question regarding assignment group condition. We've got 3 groups Assignment Group 1Assignment Group 2 Assignment Group 3 The individuals in these assignment groups are distinct, but there are two members who belong to all the 3 assign...
Import Flow Designer to a different instance
Hi, i would like to Import a Flow Designer to a different instance from the original. When I Import/Export through XML the Flow appears empty with no trigger or actions! Thank you for you help
How to create an Overview in Next Experience (Polaris / Navui)
Hello, After upgrading to San Diego, it was the first time I encountered "Overview help" (sys_ui_overview_help). But the overviews I can find in this table are the overviews for UI16. Where can I configure one for Polaris? like the one which is trigg...
How to use the onboarding experience / guidance modal?
Hi there I'm wanting to make use of the Onboarding Guidance modal to display information to users as they log in. There's doco here on how to create one: Create an onboarding experience But there's no information I can find anywhere on how to trigger...
a customer ask about SNOW API | Status code was 429 and not [200]: HTTP Error 429: Too Many Requests
Hello I have a question about API ;i customer ask me about the issue of too many requests ;and i want to know if Can we allow our API users (known in the system) to have a bigger limit ?Thanks
How to create a Service Catalog without triggering OOB notifications associated to it?
Hello happy community! We provide services to users through service catalogs.When a customer requests something, an sc_request or a record is created according to the catalogue item being a sc_cat_item or sc_cat_item_producer. When the request is su...
ServiceNow Rest Message Interface to Google BigQuery
Hey there my friendly folks, We are instantiating a new interface from ServiceNow to Google BigQuery. Currently this interface is to Oracle and we are transitioning to Google. We are attempting to use the "Magnitude Simba Google BigQuery JDBC Data C...
