Hello all, I have admin, knowledge, knowledge manager and ITIL roles. Unfortunately I am not able to RETIRE published articles. I can retire and delete UNPUBLISHED articles. I have also tried to put an expiry date for tomorrow in the published arti...
Hello experts,We have encountered some case wherein after logging in, the welcome page was loaded as seen in the transaction logs. What I know is that this is not a very common occurrence for our instance. What could be the possible reason for this?R...
Good Day Community I am trying to configure Infobip as a Multi-factor authentication provider to deliver SMS OTP. I have the Infobip Provider Configuration on the Mult-factor Authentication Providers Table:I have edited the script include and inserte...
How to Change Work Note and Additional Comments Default Value?I understand that it is not strictly a default value, but I would like to know how to change the wording in the screenshot below."
Hi is it possible that an email notification is optional and it is always disabled by default in the Notification Preferences and can be enabled by the users if needed?
Hi everyone!I want to configure the URL for exact match. Currently, when I click on exact match, the page redirects to id=kb_article_view as shown in the image. However, I want it to redirect to id=kb_article.Thank you!
We have a flow that is that is triggered by the state of on hold and the on hold reason of awaiting caller. As part of this comments are mandatory but are not part of the conditions of the flow. Recently I noticed that an incident that was older then...
Hello, Is it possible with just the use of ACLs to allow a user to edit a field on the list view, but have the form view as read-only?
Hello people,I wanted to ask a question about auto numbering and what the best approach would be?I have a use case in which I want to have auto numbering enabled in different tables (HR case, knowledge etc.), but when a new form is loaded, the system...
Hello All, We have a requirement where client wants to preview documents which are added as attachments in the ToDo tasks list in portal. OOTB, we have options to edit, delete and download. Only for image type attachments preview option is available ...
Can someone tell me how to go about fixing this issue? Thanks,Muhammad Faisal
Hi my servicenow CSA voucher is expiring on april 2024 .I am planning to write my exam on march 2024.. Will the washington relaese have more changes in the syllabus or shall i go with vancouver release that is abt to end on feb 13 .Can u share you...
Hello Community, For a scripted API, I think I've got a decoding issue when extracting the content of binary files. When uploaded with a multipart/form-data POST. I followed the suggestions from this post. Unfortunately "Packages.java.lang.String" is...
While creating new Request it must follow this format REQF-SN-YYYYXXXXX. Here YYYY denotes the Current Year. For e.g. 2024. Kindly note that this should get incremented as the year changes. XXXXX would be a five digit auto incremented value. Here...
Hello,I cannot find in the documentations on how to check the timeout set for the IDP. Do any of you know of any method on how to check on the timeout of the IDP used in the instance?Regards,Vaine
