Hi,We are using ServiceNOW and we have now started with using Incident and incident task and we don´t know how we can create reports on "First call resolution" if we also have incident tasks. We have seen that we can use re-assignment count but how c...
Dear all, Is it possible by any chance that we can get dumps of ServiceNow real-time data to be fetched into the respective tables? Load demo data helps, but not to the extent that you can do a full-fledged analysis. Creating manual data or even if i...
Hi,I have two variables referencing to Incident and Change. We have to show short description and number in that.I have added: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=number,short_description,ref_ac_columns_search=true in the reference q...
I am looking for a step by step branding configuration guide for changing the branding of my instance.
Hello, I have a requirement to redirect users to different pages when the login. Currently this is not done through SSO, but Okta maybe used in the future. We are working with the Customer Service Management Plugin I have a couple of cases 1) Con...
To avoid information overload and get the primary relevant information to our support techs, I'm wanting to create two different activity views on the Incident[Incident] form view. I'm trying to get work note and comment history on one section and th...
I have a question related to importing data from an excel spreadsheet. I'm trying to upload data into a table and the formatting of the text in one of the columns is something I'd like to preserve. After it goes through the transform map, that format...
Hello! I am currently looking to create a pie chart that is grouped by the Subject Action Taken 1, Subject Action Taken 2, and Subject Action Taken 3 fields combined (all custom fields). The choice options are the same for each field and I would like...
I am having an issue when using standard change templates in a flow, they don't include estimated hours.Estimated hours is declared in the template and it works fine if the change record is created manually.However, when created via a flow, estimated...
There is requirement to send a generic survey reminder notification to the end-user if the last notification/reminder notification sent was 30 days ago and the end-user still has an open survey assigned to him. The first notification will be sent out...
Hi, I am getting a data from the server side with whcih i want to flash a message on a page, I looked into Announcements but i think it only displays a static message. My requirement is based on the users locations data will be changing and i wan...
Hello, I've recently been watching and learning decision tables to find a way to reduce repetitive actions within flows. Our use-case is to use them to remove the need for multiple if statements which we used for task, ritm and request closure logic,...
Flow Variable Issue I am Having Issues with Input Variables in Flow Actions in San Diego. Anyone seen the same thing? I have opened Case CS6252272An Update Set illustrating the Problem is attached. Problem Summary A stray character with CharCode 6527...
hai all, help me to learn where the field watcher in snow and how to see the field watcher actions in San Diego
Hello everyone, I have a question regarding the Microsoft Sharepoint Online Spoke. For every new Knowledge article that is published, we would like to publish a new post in our intranet, which is powered by LiveTiles, which again builds on SharePoint...