How to copy/set multiple choice values to other field
Hi Experts, We have a requirement to copy multiple choice internal values(Not Boolean value) to other field.Please help me with the solution. Thanks, Jay
Forum Posts
Resolved! Viewing All Reports that are Shared with Me (dynamic)
This feels like an easy question but wanted to run this by the community. My client wants to give a view to our end users of canned reports. I'm OK with setting up the reports and setting up the permissions so that different groups can see the repor...
How to hide attachment from service portal
How can we hide attachment inside the service portal. What script need to be added to server side of widget editor to hide attachment? Please help
Resolved! setting logged username by using client script
Hello folks ,I have a field name called "user" this field is referenced to "sys_user" table . Now i would like to write a client script to setValue default logged user name in this field .Is there any way to set the value by using client scripts ? Be...
Resolved! How to hide empty categories for Knowledge Management v3
Hello community,I am trying to hide categories without any articles from the KB Category v3 widget. The documentation I saw regarding this is only applicable to v2. Based on the support case below, when there are 500+ articles then the query to count...
Resolved! Making certain fields visible to specific user roles?
Hello everyone, I'm a newbie to the ServiceNow platform and have a quick question I need help with.As the title says, I'd like to make certain fields on a catalog item visible only to specific user roles (ex. itil users) but not the rest of the users...
Resolved! ServiceNow fundamentals course not getting completed
I went through all the courses, watched all the videos without skipping. Completed Simulator 100%. Still, some of the courses are not getting completed. went through every course multiple times. Any Solution?
Resolved! How to add content to the Announcements, Quick Links and My frequently used apps in the "HR Landing Page (CD)" in the HR Agent workspace
Hi All, I am currently working on HR agent workspace and I need to add content to the Announcements, Quick Links and My frequently used apps in the "HR Landing Page (CD)" in the HR Agent workspace. I tried searching in the Docs and didn't get any use...
Create pop-up on task to submit data into RITM variable
Hi all, I have a request item (form to request a new AD user & his/her setup) which has a sequence of 3 tasks behind it. The initial task is to create an active directory user. When the first task is closed, 2 other tasks are created (1 for hardware ...
Resolved! Apply read only role to all users except admins
Hi there, I've activated the read only role in our test and dev instances but wanted to know whats the best way to apply this role to all users except admins. I've found this script on the doc site to add role to every user, so I now need to edit t...
AWA and Offered on to Resolve duration
Currently the Resolved time is only captured on the Incident and Request Table. Is it possible to calculate the "handle time" or duration of a ticket from the "offered on" field in AWA to resolution? Can you create a Resolved Time field that pulls fr...
Resolved! how to allow multiple attachments using attachment type varaible in service portal
Hi, can someone provide solution on how to attach multiple files for each attachment type variable in record producer form for the service portal. Regards, Kalyani.
Resolved! Auto Populate Department field on Catalog Item form
Hi,I've a catalog Item, where there is field called Caller which is a reference field to User table which is auto populate. I've created another text field besides that which should automatically reflect corresponding Department of the caller field. ...
"Insufficient rights to read the email body" error while trying to open email on the incident ticket
Hi Team, Oct 3rd, we have upgraded to Paris Version. We are receiving issues related to Emails cannot be opened in Incident tickets or RITMs. Users are receiving an error as "Insufficient rights to read the email body" when they were trying to click...
Resolved! Maximum number of project tasks that a project can have
Hi, all.What is the maximum number of project tasks that a project can have?Please also tell the maximum number of child project tasks that a project task can have.I am not aware of any particular limit on the number, but I am asking for confirmation...
